Summary
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Debra LaSalle

FORT MYERS,FL

Summary

Results-driven administrative expert with strong organizational skills and a focus on enhancing workflow efficiency. Notable achievements in patient care coordination and documentation accuracy, ready to contribute to improved healthcare operations.

Work History

Customer Service Representative

Lee Health - Pediatric Hematology Oncology
Fort Myers, FL
  • Provided compassionate support to pediatric patients and their families during treatment processes.
  • Assisted in scheduling appointments and managing patient inquiries efficiently.
  • Maintained accurate patient records using electronic health record systems.
  • Collaborated with healthcare team to ensure seamless communication regarding patient care.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Patient Care Liaison

Lee Health
Fort Myers, FL
  • Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
  • Improved communication between healthcare providers and patients by serving as a liaison for both parties.
  • Responded to inquiries by directing calls to appropriate personnel.

Administrative Assistant

Lee Health
Fort Myers, FL
  • Trained new administrative staff on office procedures and software systems, fostering team collaboration and efficiency.
  • Streamlined office operations by implementing standardized filing systems, reducing retrieval time for critical documents.
  • Developed and maintained comprehensive inventory tracking system for office supplies, optimizing resource management.
  • Facilitated meetings by preparing agendas and taking minutes, ensuring effective communication among stakeholders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Developed training materials for new administrative staff, fostering knowledge retention and efficiency.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Associate of Science - Health Administration

Hodges University
Fort Myers, FL

Skills

  • Strong organizational skills
  • Calendar management
  • HIPAA compliance
  • Honest, dependable, motivated
  • Knowledgeable in Microsoft Office, Outlook
  • Knowldegeable in Webex, EPIC, UKG scheduling
  • Enjoy Networking and Social activities

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work
  • Adventure Travel
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Personal Development and Self-Improvement
  • I enjoy helping others and giving back to the community
  • Fundraising Events
  • Volunteering at community kitchens and food-related charities

Timeline

Customer Service Representative

Lee Health - Pediatric Hematology Oncology

Patient Care Liaison

Lee Health

Administrative Assistant

Lee Health

Associate of Science - Health Administration

Hodges University

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Debra LaSalle