Wesley Pitton

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Offered advice and assistance to customers and coworkers, paying attention to special needs or wants.
• Delivered prompt service to prioritize customer needs.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

⦁ Supervised up to 20 employees and day-to-day operations of the tours department.
⦁ Handled daily financial responsibilities for the department.
⦁ Led tours detailing the history of the Ben and Jerry's company, the process of creating ice cream
at the factory, and answered all questions about the company and factory.
⦁ Worked in a team and used problem solving skills to ensure that day to day operations ran smoothly for 2,000+ daily customers.

• Resolved Customer complaints and issues to ensure a positive guest experience.