Monica Creek
Upper Marlboro,MD
Summary
Detail-oriented and analytical Systems Analyst with extensive experience supporting and optimizing Epic applications, including Grand Central, Prelude, Identity, Welcome, and Data Courier. Proven track record of managing change control, chart correction workflows, and leading multiple successful go-lives. Adept at collaborating with clinical and IT teams to enhance system functionality, ensure data integrity, and drive operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Systems Analyst III – Epic Applications
Luminis Health Systems
Annapolis, MD
05.2011 - Current
- Configure, maintain, and support Epic applications, including Grand Central, Prelude, Identity, Welcome, and Data Courier, ensuring alignment with clinical workflows and maintaining compliance with organizational and regulatory requirements.
- Supported Identity and Welcome modules by managing patient record integrity, chart corrections, and PHI protections, and minimizing data breaches.
- Participated in data migration, integration projects, and change control approvals, utilizing Data Courier for accurate transfer of patient and operational data.
- Implement and oversee chart correction workflows, ensuring timely resolution of data discrepancies and maintaining accurate patient records.
- Supported go-live activities for Epic full installs, upgrades, acquisitions, including testing, training, and post-launch monitoring to ensure smooth adoption.
- Prepared system documentation and reports for leadership to support decision-making and process improvement.
- Troubleshoot system issues and coordinate with Epic technical support to resolve complex application challenges.
- Analyze system performance, identify gaps, and implement process improvements to optimize data flow and application efficiency.
- Provide end-user training and documentation, promoting effective adoption of Epic systems.
Manager E.D. Registration/Bed Board
Anne Arundel Medical Center
Annapolis, MD
04.1997 - 05.2011
Office Manager/Clinical Medical Assistant
American Pain & Rehabilitation Centers
Alexandria/Chantilly, VA
07.1995 - 03.1997
Administrative Medical Secretary
Prison Health Service/Correctional Medical Sys
Upper Marlboro, MD
07.1991 - 10.1994
Education
Bachelor of Science - Information Systems / Healthcare IT
01-2027
Clinical/Administrative Medical Assistant -
MedTech HealthCare Training
Alexandria, VA01-1995
Skills
- Epic Systems: Grand Central, Prelude, Identity, Welcome, Data Courier
- Meditech (CWS, BAR, ADM, HIM, EDM)
- OnBase
- Nextbar (Experian)
- Change Control & IT Governance
- Chart Correction & Data Accuracy Workflows
- Successful Epic Go-Lives & System Upgrades
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Windows & Linux Environments
- Project Management Tools (Jira, ServiceNow)
- Emergency Department Operations
- Insurance Verification & Eligibility
- HIPAA / EMTALA Compliance
- Staff Leadership & Training
- Revenue Cycle Front-End Operations
- Quality Audits & Reporting
Certification
Epic Systems Certification: Grand Central, Prelude, Identity, Welcome, Data Courier
Timeline
Systems Analyst III – Epic Applications
Luminis Health Systems
05.2011 - Current
Manager E.D. Registration/Bed Board
Anne Arundel Medical Center
04.1997 - 05.2011
Office Manager/Clinical Medical Assistant
American Pain & Rehabilitation Centers
07.1995 - 03.1997
Administrative Medical Secretary
Prison Health Service/Correctional Medical Sys
07.1991 - 10.1994
Bachelor of Science - Information Systems / Healthcare IT
Clinical/Administrative Medical Assistant -
MedTech HealthCare Training