Debra McQuain
Palm Coast,FL
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 12 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Western Sussex Animal Hospital
Bridgeville, DE
02.2016 - 11.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments on cornerstone program. For clients, adhering to internal policies while accommodating individual customer needs.
Receptionist
Bayside Animal Hospital
Severna Park, MD
11.2011 - 06.2012
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Owner/Operator
Dakota's Bed & Biscuit Pet Resort
Odenton, MD
07.2007 - 05.2011
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Worked 365 days per year. Average of 11 hour shifts with oversight of 25 animals in kennels or holding pens.
- Maintained relationships with local veterinarians in case of emergencies.
- Communicated with clients about schedules, requirements and animal personalities.
- Spent time with cats to provide companionship and human contact.
- Administered regular and special medications for pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Education
High School Diploma -
Arundel High School
Gambrills, MD06.1980
Skills
- Professional demeanor
- Customer/Client relations
- Office administration
- Customer and Client Relations
- Scheduling
- Verbal and written communication
- Telephone skills
- Time management
Timeline
Receptionist Administrator
Western Sussex Animal Hospital
02.2016 - 11.2019
Receptionist
Bayside Animal Hospital
11.2011 - 06.2012
Owner/Operator
Dakota's Bed & Biscuit Pet Resort
07.2007 - 05.2011
High School Diploma -
Arundel High School