Summary
Overview
Work History
Education
Skills
Timeline
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Debra Petrouske

Hayward,WI

Summary

Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

25
25
years of professional experience

Work History

Patient Service

Hayward Area Memorial Hospital
Hayward, WI
09.2020 - Current
  • Used EPIC to schedule appointments.
  • Maintained Patient satisfaction with forward-thinking strategies focused on addressing Patient needs and resolving concerns.
  • Answered telephone calls promptly to avoid on-hold wait times.
  • Assisted Paitenst with setting appointments.
  • Communicated professionally with colleagues and Patients.

School Nurse

Harrison School District Two
Colorado Springs, CO
04.2018 - 08.2020
  • Served as liaison between families, school personnel and other healthcare providers on behalf of students.
  • Oversaw health services for school of 300 students and faculty.
  • Developed care plans and made referrals as necessary for students with health concerns or injuries.
  • Performed health screening for students and faculty by conducting weekly and monthly evaluations.
  • Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising RN
  • Accurately documented treatment, medications and tube feeding.

Health Technician

Colorado Department Of Corrections
Colorado Springs, CO
04.1996 - 08.2016
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, staff and other ho department staff to deliver high level of customer service and teamwork.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
  • Oversaw needs of patients in long-term healthcare center, consistently providing high level of quality care.
  • Provided emergency care such as artificial respiration, external cardiac massage or assistance with cardiopulmonary resuscitation.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.

Education

Associate of Applied Science - Medical Assisting

PPI Medical University
Colorado Springs, CO

Skills

  • Documenting and Recording Information
  • Caring and Empathetic
  • Patient Confidentiality and Data Security
  • Calm and Effective Under Pressure
  • Appointment Confirmation
  • Quality Standards and Protocols

Timeline

Patient Service

Hayward Area Memorial Hospital
09.2020 - Current

School Nurse

Harrison School District Two
04.2018 - 08.2020

Health Technician

Colorado Department Of Corrections
04.1996 - 08.2016

Associate of Applied Science - Medical Assisting

PPI Medical University

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Debra Petrouske