Debra Plankers
San Antonio,TX
Summary
Completed coursework in health management to strengthen qualifications, demonstrating commitment to continuous improvement and readiness for leadership challenges.
Overview
19
19
years of professional experience
Work History
Manager
Regis Corporation
01.1994 - 01.2013
- Developed and implemented targeted strategies to enhance productivity and optimize processes, including conducting workflow assessments, identifying bottlenecks, and introducing best practices.
- Oversaw daily operations by managing staff scheduling, optimizing inventory levels to reduce costs, and ensuring exceptional customer service to enhance client satisfaction and retention.
- Conducted comprehensive performance evaluations for team members, identifying specific areas for improvement.
- Developed and implemented tailored training programs to enhance skills, boost productivity, and foster professional growth within the team.
- Upheld rigorous quality control standards to ensure exceptional customer satisfaction, regularly assessing processes and outcomes to identify and address any issues.
- Collaborated with team members to foster a culture of continuous improvement, resulting in increased efficiency and reduced operational costs.
Education
Bachelors - Science, Health Management
University of Phoenix
10.2018
Cosmetology - undefined
Southeast Technical Institute
San Antonio, TX01.1991
Skills
- Achieved significant improvements in retail sales through effective management and team collaboration Delivered exceptional customer service that resulted in increased customer loyalty and satisfaction Implemented inventory control systems that reduced waste and improved stock accuracy Enhanced operational efficiency by utilizing QuickBooks and Microsoft products for financial management Developed training programs that empowered team members and improved overall performance Cultivated strong customer relationships through proactive communication and conflict resolution strategies Applied critical thinking and analytical skills to identify opportunities for growth and improvement
Timeline
Manager
Regis Corporation
01.1994 - 01.2013
Bachelors - Science, Health Management
University of Phoenix
Cosmetology - undefined
Southeast Technical Institute