Professional Summary
Overview
Work History
Education
Skills
Timeline

Debra Ramon

Southwest Airlines
San Antonio
17
years of professional experience

Dynamic Customer Service Representative with a proven track record at JPMorgan Chase, excelling in problem resolution and customer relations. Leveraged critical thinking and active listening skills to enhance customer satisfaction, achieving a 20% increase in positive feedback. Proficient in Microsoft Excel and adept at educating clients on complex policies.

Work History

Customer Service Representative

2 Years 7 Months
JPMorgan Chase | 07.2009 - 02.2012
  • Assisted customers with flight inquiries and reservations, ensuring a positive travel experience.
  • Handled customer complaints and resolved issues promptly, enhancing satisfaction levels.
  • Collaborated with team members to streamline communication processes for better efficiency.
  • Utilized reservation systems to manage bookings and provide accurate information to customers.
  • Educated passengers on airline policies and procedures, promoting compliance and understanding.

Customer Service Representative

14 Years 3 Months
Southwest Airlines | 03.2012 - 06.2026
  • Assisted customers with flight inquiries and reservations, ensuring a positive travel experience.
  • Handled customer complaints and resolved issues promptly, enhancing satisfaction levels.
  • Collaborated with team members to streamline communication processes for better efficiency.
  • Utilized reservation systems to manage bookings and provide accurate information to customers.
  • Educated passengers on airline policies and procedures, promoting compliance and understanding.

Education

High School Diploma

Sidney Lanier High School | San Antonio, TX | 06-1999

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Scheduling
Microsoft outlook
Product knowledge
Appointment scheduling
Documentation
Filing
Dispute resolution
Customer education

Timeline

Customer Service Representative

Southwest Airlines
03.2012 - 06.2026Read More

Customer Service Representative

JPMorgan Chase
07.2009 - 02.2012Read More

Sidney Lanier High School

High School Diploma
Read More
Debra Ramon