DEBRA RAPOPORT
Vancouver
Summary
Dynamic market manager with a proven track record at Airbnb, excelling in lead generation and account management. As an expert in market analysis, I successfully reduced churn and enhanced customer satisfaction, driving 5-star reviews. Adept at virtual demonstrations, I leverage insights to optimize client success and revenue growth.
Overview
8
8
years of professional experience
Work History
Remote Market Manager
Cloudbeds
San Diego
06.2021 - 07.2022
- Analyze opportunities by researching the industry and market trends in US/Canada
- Work to identify business opportunities with new prospective clients
- Prepare leads lists and cold call prospects
- Handle incoming requests for demos
- Give virtual demos of our SaaS to prospective clients
- Occasionally visit local properties to demonstrate our SaaS Prepare reports by collecting sales information and statistics.
Senior Account Executive
Airbnb
San Francisco
04.2014 - 07.2020
- Managed book of 200+ business accounts valued at $15,548,976 equaling 77,651 nights
- Improved quality and performance with customers resulting in 5-star public reviews
- Reduced churn by always putting the customer first.
Vacation Rental Market Manager
Airbnb
San Francisco
06.2018 - 06.2019
- Managed work that advanced the mission of Airbnb by growing the professional hosting community
- Trained new adopters to the platform helping to optimize accounts to be set up for financial success
- Shared customer insights and built partner portfolios to capitalize, convert, and increase revenue.
Vacation Market Coordinator
06.2016 - 11.2018
- Promoted from customer experience to Host Outreach team making calls outside Airbnb community
- Served as brand ambassador to property managers and vacation rental managers in multiple global markets
- Managed assignments in multiple time zones resulting in highest percentage goal in new account activation
- Spearheaded quality campaigning to protect community by alerting poor users they were being removed.
Product Support Specialist
03.2014 - 06.2016
- Obtained high NPS scores for achieving assigned goals resulting in increased sales and revenue
- Generated ?inancial negotiations to take minimal losses for the company and increasing pro?itability
- Onboarding, technical support and identify technical issues for customers using the platform
- Help to build on-boarding and sales library sharing best practices, scripts, and support roadmap for team.
Education
Bachelor of Arts - Graphic Design and Advertising
Pratt Institute School of Information
Skills
- Market analysis
- Lead generation
- Sales reporting
- Virtual demonstrations
- Account management
- Customer relationship management
Additional Information
- AR EAS O F EX P E RT I S E
Timeline
Remote Market Manager
Cloudbeds
06.2021 - 07.2022
Vacation Rental Market Manager
Airbnb
06.2018 - 06.2019
Vacation Market Coordinator
06.2016 - 11.2018
Senior Account Executive
Airbnb
04.2014 - 07.2020
Product Support Specialist
03.2014 - 06.2016
Bachelor of Arts - Graphic Design and Advertising
Pratt Institute School of Information