Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Debra Reyes

Butler,MO

Summary

Dedicated professional with expertise in customer service and team leadership, recognized for enhancing customer experiences and managing store operations effectively. I work hard and learn fast. I am always on time to work and have lots of experience in customer service.

Overview

17
17
years of professional experience

Work History

Assistant Manager

7-eleven
Baytown, TX
07.2019 - 05.2022
  • Supervised daily store operations to ensure efficient workflow and customer satisfaction.
  • Trained new staff on operational procedures and customer service standards.
  • Implemented inventory management practices to maintain optimal stock levels and reduce waste.
  • Managed cash handling processes, ensuring accuracy in financial transactions and reporting.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Personal Care Assistant

Brookdale Assisted Living
Greenville, OH
09.2017 - 10.2018
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Supported nursing staff in administering medication and monitoring health conditions.
  • Maintained clean and organized living spaces to promote a healthy environment.
  • Collaborated with team members to develop individualized care plans for residents.

Cashier

Walmart
Baytown, TX 146 Hwy
11.2013 - 12.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted customers with product inquiries and store navigation to enhance shopping experience.
  • Collaborated with team members to optimize checkout workflow during peak hours.
  • Trained new cashiers on register operations and customer service protocols to ensure consistency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Server

Waffel House
Mont Belvieu, TX
01.2011 - 12.2013
  • Delivered exceptional customer service, ensuring accurate order taking and prompt delivery of food and beverages.
  • Collaborated with kitchen staff to optimize meal preparation and streamline service during peak hours.
  • Trained new servers on menu offerings, service standards, and effective communication with guests.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience and satisfaction.

Cashier

Mcdonalds
Mont Belvieu, TX
03.2013 - 11.2013
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Conducted regular audits of cash handling procedures to improve accuracy and reduce discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Implemented best practices for inventory management and stock replenishment on sales floor.

Cashier

Walmart
Longview, TX
01.2009 - 01.2011
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Restaurant Hostess

Damons Restaurant
Portsmouth, OH
10.2007 - 06.2008
  • Greeted and seated guests, ensuring prompt and friendly service.
  • Managed reservations and waitlists using restaurant management software.
  • Coordinated with kitchen and serving staff to optimize guest flow.
  • Assisted in training new host staff on operational procedures.
  • Monitored dining area for cleanliness and guest satisfaction.
  • Implemented improved seating arrangements to enhance dining experience.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Cashier

Krispy Kreme
Portsmouth, OH
09.2007 - 05.2008
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Buffet Attendant

Ponderosa Steakhouse
Greenville, OH
11.2005 - 08.2007
  • Maintained cleanliness and organization of buffet area to enhance guest experience.
  • Monitored food quality and freshness, ensuring compliance with health standards.
  • Assisted guests in navigating buffet offerings, providing exceptional customer service.
  • Replenished food items promptly to maintain a fully stocked buffet at all times.
  • Coordinated with kitchen staff to ensure timely food preparation and presentation.
  • Trained new attendants on proper buffet setup, safety protocols, and service techniques.
  • Implemented process improvements for efficient food display and waste reduction practices.

Education

High School Diploma -

Greenville Senior High Schoo;
Greenville Ohio
06-2007

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision

Timeline

Assistant Manager

7-eleven
07.2019 - 05.2022

Personal Care Assistant

Brookdale Assisted Living
09.2017 - 10.2018

Cashier

Walmart
11.2013 - 12.2016

Cashier

Mcdonalds
03.2013 - 11.2013

Server

Waffel House
01.2011 - 12.2013

Cashier

Walmart
01.2009 - 01.2011

Restaurant Hostess

Damons Restaurant
10.2007 - 06.2008

Cashier

Krispy Kreme
09.2007 - 05.2008

Buffet Attendant

Ponderosa Steakhouse
11.2005 - 08.2007

High School Diploma -

Greenville Senior High Schoo;
Debra Reyes