Debra Reyes
Butler,MO
Summary
Dedicated professional with expertise in customer service and team leadership, recognized for enhancing customer experiences and managing store operations effectively. I work hard and learn fast. I am always on time to work and have lots of experience in customer service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
7-eleven
Baytown, TX
07.2019 - 05.2022
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Managed cash handling processes, ensuring accuracy in financial transactions and reporting.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Personal Care Assistant
Brookdale Assisted Living
Greenville, OH
09.2017 - 10.2018
- Assisted residents with daily living activities, ensuring comfort and safety.
- Supported nursing staff in administering medication and monitoring health conditions.
- Maintained clean and organized living spaces to promote a healthy environment.
- Collaborated with team members to develop individualized care plans for residents.
Cashier
Walmart
Baytown, TX 146 Hwy
11.2013 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Trained new cashiers on register operations and customer service protocols to ensure consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Server
Waffel House
Mont Belvieu, TX
01.2011 - 12.2013
- Delivered exceptional customer service, ensuring accurate order taking and prompt delivery of food and beverages.
- Collaborated with kitchen staff to optimize meal preparation and streamline service during peak hours.
- Trained new servers on menu offerings, service standards, and effective communication with guests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience and satisfaction.
Cashier
Mcdonalds
Mont Belvieu, TX
03.2013 - 11.2013
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular audits of cash handling procedures to improve accuracy and reduce discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Implemented best practices for inventory management and stock replenishment on sales floor.
Cashier
Walmart
Longview, TX
01.2009 - 01.2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess
Damons Restaurant
Portsmouth, OH
10.2007 - 06.2008
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with kitchen and serving staff to optimize guest flow.
- Assisted in training new host staff on operational procedures.
- Monitored dining area for cleanliness and guest satisfaction.
- Implemented improved seating arrangements to enhance dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Cashier
Krispy Kreme
Portsmouth, OH
09.2007 - 05.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Buffet Attendant
Ponderosa Steakhouse
Greenville, OH
11.2005 - 08.2007
- Maintained cleanliness and organization of buffet area to enhance guest experience.
- Monitored food quality and freshness, ensuring compliance with health standards.
- Assisted guests in navigating buffet offerings, providing exceptional customer service.
- Replenished food items promptly to maintain a fully stocked buffet at all times.
- Coordinated with kitchen staff to ensure timely food preparation and presentation.
- Trained new attendants on proper buffet setup, safety protocols, and service techniques.
- Implemented process improvements for efficient food display and waste reduction practices.
Education
High School Diploma -
Greenville Senior High Schoo;
Greenville Ohio06-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
Timeline
Assistant Manager
7-eleven
07.2019 - 05.2022
Personal Care Assistant
Brookdale Assisted Living
09.2017 - 10.2018
Cashier
Walmart
11.2013 - 12.2016
Cashier
Mcdonalds
03.2013 - 11.2013
Server
Waffel House
01.2011 - 12.2013
Cashier
Walmart
01.2009 - 01.2011
Restaurant Hostess
Damons Restaurant
10.2007 - 06.2008
Cashier
Krispy Kreme
09.2007 - 05.2008
Buffet Attendant
Ponderosa Steakhouse
11.2005 - 08.2007
High School Diploma -
Greenville Senior High Schoo;