DEBRA RICHARDSON
Summary
Driven professional with a track record of enhancing patient experience at Baptist Health Hardin through meticulous HIPAA compliance and effective problem-solving. Excelled in patient registration and insurance verification, significantly reducing billing errors. Demonstrated exceptional multitasking and organizational skills, alongside a calm demeanor under pressure, contributing to improved operational efficiency and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Hardin
2020.06 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Register Patients for procedures, i.e. Surgery, Labs, Radiology tests, PAT appointments
- Preregister Patients for upcoming procedures
- Collect payments
- Take care of need of Patients and families
Director of Childcare
First Christian Church Enrichment Center
2007.07 - 2020.03
- Maintained high levels of parent satisfaction through regular updates on child progress reports as well as hosting family engagement events.
- Organize and keep track of all inspections for facility and child care programs.
- Monitored health and education requirements for staff to stay up to date with all state licensing.
- Conduct staff meeting to help facilitate programs for family involvement.
- Created curriculum that was used in each classroom to ensure that children was ready for the next class experience.
- Worked with area Kindergarten teachers to keep curriculum accurate so the students were well prepared for their first school experience
- Worked closely with all church staff to keep schedules of various programs coordinated for times and facility usage.
- Streamlined daily operations by developing efficient scheduling, record-keeping, and communication systems within the center.
- Optimized classroom layouts with age-appropriate materials that foster exploration, creativity, social-emotional development while also supporting academic growth.
- Spearheaded fundraising events that generated additional revenue for facility improvements and enrichment programs for children.
Attendance Clerk
Helmwood Height Elementary School
1999.08 - 2006.12
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Input daily attendance information into office database school.
- Called parents and guardians to inquire about late or truant students.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
Education
Early Childhood Education
Elizabethtown Community And Technical College
Elizabethtown, KY2012
GED -
Bullitt Central High School
Shepherdsville, KY03.1989
Skills
- HIPAA Compliance
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Payment Collection
- Strong Organization
- Patient Registration
- Insurance Verification
- Phone and Email Etiquette
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
I am a Christian and I try hard to be a better person every day..
I try to show Jesus in all I do by treating people with love and respect. I try to offer a listening ear so that they know that I care and will work hard to find ways that will meet their needs. I try to lift up my coworkers and help them learn any skills that I have that is a value to them.
Timeline
Patient Access Coordinator
Baptist Health Hardin
2020.06 - Current
Director of Childcare
First Christian Church Enrichment Center
2007.07 - 2020.03
Attendance Clerk
Helmwood Height Elementary School
1999.08 - 2006.12
Early Childhood Education
Elizabethtown Community And Technical College
GED -
Bullitt Central High School
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