DEBRA RICHARDSON
Summary
Driven professional with a track record of enhancing patient experience at Baptist Health Hardin through meticulous HIPAA compliance and effective problem-solving. Excelled in patient registration and insurance verification, significantly reducing billing errors. Demonstrated exceptional multitasking and organizational skills, alongside a calm demeanor under pressure, contributing to improved operational efficiency and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Hardin
913 N. Dixie HWY. Elizabethtown, KY 42701
06.2020 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Register Patients for procedures, i.e. Surgery, Labs, Radiology tests, PAT appointments
- Preregister Patients for upcoming procedures
- Collect payments
- Take care of need of Patients and families
Director of Childcare
First Christian Church Enrichment Center
1811 N. Miles St. Elizabethtown, KY 42701
07.2007 - 03.2020
- Maintained high levels of parent satisfaction through regular updates on child progress reports as well as hosting family engagement events.
- Organize and keep track of all inspections for facility and child care programs.
- Monitored health and education requirements for staff to stay up to date with all state licensing.
- Conduct staff meeting to help facilitate programs for family involvement.
- Created curriculum that was used in each classroom to ensure that children was ready for the next class experience.
- Worked with area Kindergarten teachers to keep curriculum accurate so the students were well prepared for their first school experience
- Worked closely with all church staff to keep schedules of various programs coordinated for times and facility usage.
- Streamlined daily operations by developing efficient scheduling, record-keeping, and communication systems within the center.
- Optimized classroom layouts with age-appropriate materials that foster exploration, creativity, social-emotional development while also supporting academic growth.
- Spearheaded fundraising events that generated additional revenue for facility improvements and enrichment programs for children.
Attendance Clerk
Helmwood Height Elementary School
307 Cardinal Dr. Elizabethtown, KY 42701
08.1999 - 12.2006
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Input daily attendance information into office database school.
- Called parents and guardians to inquire about late or truant students.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
Education
Early Childhood Education
Elizabethtown Community And Technical College
Elizabethtown, KY2012
GED -
Bullitt Central High School
Shepherdsville, KY03.1989
Skills
- HIPAA Compliance
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Payment Collection
- Strong Organization
- Patient Registration
- Insurance Verification
- Phone and Email Etiquette
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
I am a Christian and I try hard to be a better person every day..
I try to show Jesus in all I do by treating people with love and respect. I try to offer a listening ear so that they know that I care and will work hard to find ways that will meet their needs. I try to lift up my coworkers and help them learn any skills that I have that is a value to them.
Timeline
Patient Access Coordinator
Baptist Health Hardin
06.2020 - Current
Director of Childcare
First Christian Church Enrichment Center
07.2007 - 03.2020
Attendance Clerk
Helmwood Height Elementary School
08.1999 - 12.2006
Early Childhood Education
Elizabethtown Community And Technical College
GED -
Bullitt Central High School