Debra Roth
Sterling,CO
Summary
Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.
Overview
28
28
years of professional experience
Work History
Restaurant Hostess
J N L Cafe
Sterling, Colorado
01.2022 - Current
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Answered customer questions about hours, seating and menu information.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Used cash registers and credit card machines to cash out customers.
Retail Sales Associate
Major Liquors
Sterling, Colorado
08.2013 - 10.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported efficient and timely replenishment of sales floor merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
Credit Card Customer Service Representative
Cabela's
Sidney , Nebraska
01.2011 - 08.2013
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Recommended products and services to meet customers' credit card and banking needs.
- Effective liaison between customers and internal departments.
Retail Associate
Walmart
Sterling, Colorado
03.2006 - 10.2010
- Maintained clean sales floor and straightened and faced merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Paraprofessional
RE-1 Valley School District
Sterling, Colorado
09.1988 - 05.2001
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Supervised students on field trips for safety and proper behavior in public settings.
- Organized and led practice, research and lab assignments.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Graded tests and papers and recorded grades for teaching staff.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
High School Diploma -
Sterling High School
Sterling, CO05.1972
Skills
- High-Volume Dining
- Table Setting Arrangements
- Front- and Back-Of-House Coordination
- PPE Guideline Compliance
- Guest Relations Management
- Warm and Welcoming
- Guest Greeting and Seating
- Monetary Transactions
- Cash Register Operations
Timeline
Restaurant Hostess
J N L Cafe
01.2022 - Current
Retail Sales Associate
Major Liquors
08.2013 - 10.2021
Credit Card Customer Service Representative
Cabela's
01.2011 - 08.2013
Retail Associate
Walmart
03.2006 - 10.2010
Paraprofessional
RE-1 Valley School District
09.1988 - 05.2001
High School Diploma -
Sterling High School
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