Jillian Marszalec
Dayton,OH
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Outback Steakhouse
Chicago , IL
05.2023 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
Restaurant Hostess
Cafe Touche
Chicago, IL
01.2023 - 04.2024
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Resurrection College Prep Highschool
Chicago, IL05-2024
Bachelor of Science - Communication
University of Dayton
Dayton, OHSkills
- High-volume dining
- Dining room management
- Dining crew workflow optimization
- Dining customer service
- Bill computation
- Bar terminology
- Reservation coordination
- Greeting guests
- Multi-line telephones
- Dining area maintenance
- Reservation planning
Certification
- CPR Certified
Accomplishments
- Head Hostess Trainer
- President of Understanding Disabilities Club
Affiliations
- High school Volleyball
- Side- babysitting gigs
- Former member of Life Club
- Former member of Students Against Destructive Decisions Club
- Former member of Women's Empowerment Club
Timeline
Restaurant Hostess
Outback Steakhouse
05.2023 - 08.2024
Restaurant Hostess
Cafe Touche
01.2023 - 04.2024
High School Diploma -
Resurrection College Prep Highschool
Bachelor of Science - Communication
University of Dayton