DEBRA RYAN
Customer Service
BROOKSVILLE,FL
Summary
Dynamic professional with a proven track record at Verizon Wireless, excelling in customer service and critical thinking. Enhanced team performance through training and implemented process improvements, achieving high satisfaction rates. Skilled in data entry and active listening, with a focus on optimizing operations and delivering exceptional results.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Chandler, AZ
01.2011 - 04.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely issue resolution.
- Trained new representatives on best practices and company policies to enhance team performance.
- Implemented process improvements that reduced average handling time and increased service quality.
- Provided technical support for troubleshooting phone issues
Office Manager
Vending Concepts Inc.
Hillside, IL
08.2000 - 02.2007
- Streamlined office operations, enhancing workflow efficiency and reducing downtime.
- Implemented inventory management system, improving accuracy in stock tracking and replenishment.
- Coordinated staff schedules, ensuring optimal coverage and effective use of resources.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Accounts receivable and payable
- Payroll
Distribution Center Coordinator
Wyeth Pharmaceuticals
Carol Stream, IL
04.1978 - 06.2000
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Implemented efficient order fulfillment strategies, reducing processing time and enhancing customer satisfaction.
- Streamlined communication between departments to facilitate smooth operations and improve workflow efficiency.
- Trained and mentored new team members on standard operating procedures and best practices in distribution.
- Performed daily inventory accountability for all Controlled Drugs
- Handled all DEA Audits
Education
High School Diploma -
Proviso East HS
Maywood, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Verizon Wireless
01.2011 - 04.2017
Office Manager
Vending Concepts Inc.
08.2000 - 02.2007
Distribution Center Coordinator
Wyeth Pharmaceuticals
04.1978 - 06.2000
High School Diploma -
Proviso East HS