Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Debra Shaw

CHATTANOOGA,TN

Summary

Results-driven professional skilled in active listening and conflict resolution. Experience in leading training initiatives and improving customer service processes. Committed to fostering a culture of excellence and continuous improvement.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Blue Cross
Chattanooga, TN
05.2019 - 05.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Resolved customer inquiries efficiently through active listening and effective communication.

Customer Service Trainer

Unum Life Insurance
Chattanooga, TN
02.1997 - 03.2015
  • Developed and facilitated training programs for new customer service representatives.
  • Evaluated training effectiveness through assessments and feedback sessions.
  • Mentored staff on conflict resolution strategies to improve customer satisfaction.
  • Collaborated with leadership to enhance customer service protocols and best practices.
  • Implemented onboarding processes that streamlined integration of new hires into the team.
  • Led workshops focused on enhancing communication skills among customer service teams.

Education

MBA - Management

Strayer University
Washington, DC
06-2016

Skills

  • Customer service
  • Active listening
  • Data entryy
  • Customer relations
  • Problem resolution
  • Critical thinking

Interests

  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Music
  • Gardening

Timeline

Customer Service Representative

Blue Cross
05.2019 - 05.2023

Customer Service Trainer

Unum Life Insurance
02.1997 - 03.2015

MBA - Management

Strayer University