DEBRA SILVA
Moreno Valley
Summary
Dedicated caregiver with 13 years of experience in providing compassionate support for special needs clients. Skilled in developing individualized care plans, health monitoring, and enhancing client well-being through effective communication.
Overview
21
21
years of professional experience
Work History
Caregiver, Special Needs
In Home Support Services
Riverside
11.2013 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed individualized care plans to support client goals and preferences.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments and community events.
- Collaborated with families to ensure effective communication regarding care needs.
- Trained new staff on caregiving techniques and organizational policies.
- Maintained a clean and safe environment for clients in their homes.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Created individualized care plans based on each client's unique needs and abilities.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Attended conferences and workshops related to disability management techniques.
- Adapted existing programs to meet the specific requirements of each individual client.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
- Facilitated communication between clients, family members and medical staff.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Consulted with client care team to continually update care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Cashier
Super Target
Burbank
06.2012 - 05.2015
- Processed customer transactions efficiently at a high-volume retail store.
- Handled cash, credit, and returns accurately during busy shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Scanned items quickly to maintain a smooth checkout experience for customers.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Restocked merchandise on the sales floor during shifts.
- Collaborated with team members to ensure optimal operational flow during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks as directed by management.
- Stocked shelves with merchandise during operational hours.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Maintained purchase records and organized checkout area.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Assisted customers with completing their purchases at the register. and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore a mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Cashier
Super Walmart
Baldwin Park
05.2005 - 06.2012
- Processed customer transactions efficiently at a high-volume retail store.
- Handled cash, credit, and returns accurately during busy shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Scanned items quickly to maintain a smooth checkout experience for customers.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Restocked merchandise on the sales floor.
- Collaborated with team members to ensure optimal operational flow during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed various tasks as directed by management to support store operations.
- Stocked shelves with merchandise.
- Assisted customers in locating specific products and provided detailed answers to their inquiries.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Educated new team members on cash register operations and effective customer service techniques.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Maintained orderly appearance of checkout area and recorded purchases.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed discounts for customers by effectively scanning and applying coupons during transactions.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Verified customer identifications to ensure compliance with regulations for alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore a mask or face shield.
Education
High School Diploma -
Boyle Heights High School
Los Angeles, CA06-1988
Skills
- Individualized care planning
- Health monitoring
- Medication administration
- Assistive device usage
- Special needs support
- Client relationship management
Timeline
Caregiver, Special Needs
In Home Support Services
11.2013 - Current
Cashier
Super Target
06.2012 - 05.2015
Cashier
Super Walmart
05.2005 - 06.2012
High School Diploma -
Boyle Heights High School