Debra Smith
Flushing,Michigan
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Kohls Department Store. Leveraged strong communication and problem-solving skills to resolve issues efficiently, leading to repeat business and referrals. Excelled in reliability and maintaining composure under pressure, significantly contributing to a positive and productive work environment.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Kohls Department Store
11.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Teacher
National Heritage Academy
08.2015 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Independent Contractor
Self Employed Services
03.1996 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Bachelor of Science - Education
Baker College
Flint, MI06.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Kohls Department Store
11.2019 - Current
Teacher
National Heritage Academy
08.2015 - Current
Independent Contractor
Self Employed Services
03.1996 - Current
Bachelor of Science - Education
Baker College