Debra Steward
Surgery Coordinator
Circle Pines,MN
Summary
Dedicated and detail-oriented surgical scheduler with over four years of experience in efficiently coordinating surgical procedures in busy health care settings. Proficient in using electronic health records (EHR) systems, scheduling software and ensuring smooth patient flow. Exceptional organizational and communication skills, with a strong commitment to maintaining patient confidentiality
Overview
24
24
years of professional experience
Work History
Surgery Scheduling Coordinator
Park Nicollet Clinic
Saint Louis Park, MN
04.2019 - Current
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Patient Account Specialist
Allina Health Clinic
Minneapolis, MN
01.2018 - 04.2019
- Collaborated with healthcare providers to ensure proper coding and documentation of medical services rendered.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Financial Services Representative
Mayo Clinic
Anoka, MN
01.2017 - 01.2018
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Delivered guidance on financial regulations and requirements.
- Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
Transportation Coordinator
UCare Minnesota
Minneapolis, MN
01.2016 - 01.2017
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Provided timely transportation of diverse clients to healthcare facilities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated schedules and communicated changes to customers.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Claims Representative
Allianz Life Insurance Company Of North America
12.2014 - 12.2015
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Customer Service Account Specialist
Comcast
Minnetonka, MN
06.2010 - 11.2014
- Increased upselling success by identifying customer needs and recommending appropriate products or services.
- Assisted customers with account setup, guiding them through the process and ensuring all necessary information was accurately gathered.
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and active listening skills when interacting with clients and colleagues alike.
- Reduced average call handle time without sacrificing quality of service by employing effective problem-solving techniques.
- Earned recognition as a top performer within the team, consistently meeting or exceeding individual and team targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Branch Supervisor
TCF National Bank
Chicago, IL
02.2000 - 06.2010
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Set schedule for tellers and customer service representatives.
- Motivated, trained and disciplined employees to meet performance benchmarks.
Education
Associate of Arts - Medical Insurance Billing
Northwestern College
Bedford Park, IL06.2007
High School Diploma -
George Washington Carver Military Academy
Chicago, IL06.1996
Skills
- EHR Systems Expertise
- HIPAA Compliance
- Insurance Verification
- EMR Updating
- Payment Collection
- Office Administration
- Data Entry Proficiency
- Medical Terminology
- Attention to Detail
- Electronic Recordkeeping
- Appointment Scheduling
- Scheduling Tests and Procedures
- Medical Records Verification
- Invoice Processing
- Epic Systems
- Patient Health Information Access
- Checking in Patients
- Claim Forms
- Payment Scheduling and Collection
- Team Building
- Leadership Abilities
- Audit Reporting
- CPT Coding
Timeline
Surgery Scheduling Coordinator
Park Nicollet Clinic
04.2019 - Current
Patient Account Specialist
Allina Health Clinic
01.2018 - 04.2019
Financial Services Representative
Mayo Clinic
01.2017 - 01.2018
Transportation Coordinator
UCare Minnesota
01.2016 - 01.2017
Claims Representative
Allianz Life Insurance Company Of North America
12.2014 - 12.2015
Customer Service Account Specialist
Comcast
06.2010 - 11.2014
Branch Supervisor
TCF National Bank
02.2000 - 06.2010
Associate of Arts - Medical Insurance Billing
Northwestern College
High School Diploma -
George Washington Carver Military Academy