Debra Strickland

* Worked handling high call volume of calls, averaging 100-150 calls per day.

* Worked as a Tax Advisor helping customer finish their taxes.

*Entered and Verified data while ensuring data integrity.

* Provided technical support to customer via phone, email, chat..Resolving troubleshooting issues..

• Assisted customers in troubleshooting technical issues
• Provided support for billing inquiries, ensuring accurate information delivery and resolution.
• Collaborated with team members to enhance knowledge base articles for improved customer self-service options.
• Adapted quickly to new updates and product launches.
• Resolved customer complaints, helping record important information with each and every customer.

* Worked from home doing Inbound/ Outbound calls for several different projects.

* Processed payments for the customers, while providing excellent customer service/ security.

*Resolved customer inquiries, complaints, and more.

* Assisted customers with different things such as product selections, ordering products that best suit their needs

* Helped customer with making appointments to go into a location for further help.

*Transformed personal vehicle to be able to pick up and deliver products.

*Always satisfied customers through efficient payment processing and delivery coordinating.

*Communcations with customers questions about products, prices, and availability.

*Actively shopped for customers for merchandise and delivered it to the customer house

*Answered customers' questions and addressed problems and complaints in person and via phone.
*Directed vulnerability assessments or analysis of information security systems.
*Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
*Juggled multiple projects and tasks to ensure high quality and timely delivery