Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenton Joseph

Breaux Bridge,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Technician

Asurion
Breaux Bridge, LA
02.2024 - Current
  • Assisted customers with product installation and troubleshooting.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Stower

Amazon
Carencro, Louisiana
01.2022 - 02.2024
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Received incoming shipments, counted items manually or using a scanner, and verified accuracy of contents against purchase orders.

Customer Service Representative

Walmart Supercenter
Lafayette, Louisiana
01.2013 - 01.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

High School Diploma -

Breaux Bridge High School
Breaux Bridge, Louisiana
05-2015

Skills

  • Technical support
  • Call center experience
  • Conflict de-escalation
  • Software troubleshooting
  • Troubleshooting and diagnosis
  • Inbound call answering
  • Customer service
  • Problem solving
  • Communication skills
  • Time management

Timeline

Customer Service Representative Technician

Asurion
02.2024 - Current

Stower

Amazon
01.2022 - 02.2024

Customer Service Representative

Walmart Supercenter
01.2013 - 01.2022

High School Diploma -

Breaux Bridge High School

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Trenton Joseph