Terrell Brown
Indianapolis,IN
Summary
Customer service professional with strong problem-solving and communication skills. Cultivated customer relationships while ensuring compliance with quality standards. Led troubleshooting efforts and team initiatives to enhance customer satisfaction and loyalty through targeted solutions. Committed to ongoing learning and professional growth.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Customer Service Representative Technician
Rentokil Pest Control
Indianapolis, IN
02.2016 - Current
- Train and mentor new technicians through hands-on ride-alongs on daily route management, chemical safety protocols, and efficient customer service delivery.
- Demonstrates excellent verbal communication skills when interacting with customers.
- Communicates effectively with customers via telephone, email, and face-to-face interactions.
- Generated reports on customer feedback to inform management decisions.
- Develops strong relationships with customers to ensure satisfaction and loyalty.
- Utilizes problem-solving skills to quickly resolve customer issues.
- Utilized problem-solving skills to resolve customer issues promptly.
- Adheres to company policies when dealing with difficult or challenging situations.
- Developed strong customer relationships, enhancing satisfaction and loyalty.
Commercial Customer Service Representative
Shred-It
Indianapolis, IN
01.2011 - 02.2016
- Communicated effectively with customers over phone and email, ensuring clarity and understanding in all interactions.
- Developed strong relationships with customers by actively listening to their needs and offering solutions that best suited them.
- Built strong customer relationships by actively listening to needs and providing tailored solutions.
- Identified root causes of customer issues and developed effective resolution strategies, enhancing overall customer satisfaction.
THIRD SHIFT SUPERVISOR
Brentag Chemical
Indianapolis, IN
01.2005 - 04.2010
- Led and motivated team members, fostering a positive environment that enhanced team cohesion and individual performance.
- Planned and coordinated shift activities to ensure maximum efficiency and quality of work.
- Maintained inventory levels necessary for efficient third-shift operations through careful planning and forecasting.
- Trained workers on proper tool and equipment usage, ensuring safety and efficiency in job execution.
- Resolved staff conflicts using effective problem-solving techniques, maintaining a harmonious and productive work atmosphere.
- Resolved conflicts among staff members in a professional manner, utilizing effective problem-solving techniques.
Education
HIGH SCHOOL DIPLOMA -
Lawrence Central High School
Indianapolis, IN05-2003
Skills
- Customer service
- Customer relationship management
- Technical resolution
- Verbal communication
- Sales expertise
- Sales management
- Product knowledge
- Employee training
- Team management
- Logistics coordination
- Policies and procedures adherence
- Teamwork and collaboration
Certification
- Category 7A Pest Applicator
References
References available upon request.
Timeline
Customer Service Representative Technician
Rentokil Pest Control
02.2016 - Current
Commercial Customer Service Representative
Shred-It
01.2011 - 02.2016
THIRD SHIFT SUPERVISOR
Brentag Chemical
01.2005 - 04.2010
HIGH SCHOOL DIPLOMA -
Lawrence Central High School