Paul Dubois
customer service
New London,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Customer Service Representative Technician
Lawrence & Memorial Hospital
New London, CT
10.1998 - 10.2021
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Entered orders into [Type] computer database system.
Electrical Technician
Electric Boat
Groton, CT
05.1979 - 06.1988
- Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
- Measured and read DMM, meggers, micrometers and thickness gauges using electrical and mechanical testing instruments.
- Tested wiring and other system parts for electrical flow and function.
- Interpreted blueprints, schematics, drawings and layouts to complete repairs.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Collaborated with IT department with any networking issues such as printing and data access.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Disconnected and removed motors and pumps.
- Tested, troubleshot and calibrated equipment in shop and field.
- Adhered to testing procedures while performing standard and specialized evaluations on energized and de-energized circuits.
- Notified supervisor immediately about equipment problems and breakdowns.
Education
High School Diploma -
Norwich Technical High School
Norwich, CT06.1972
Skills
- Customer Data Confidentiality
- Creative Problem Solving
- Customer Retention Strategies
- Verbal and Written Communication
- Issue and Complaint Resolution
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Courteous with Strong Service Mindset
watch sports of all types, attend nascar racing, garderning, meet with neighbers and spend time with
Recently retired from a full time plus employment of 33 years and looking for a part time job of 2 to 3 days a week max and able to work as needed
Timeline
Customer Service Representative Technician
Lawrence & Memorial Hospital
10.1998 - 10.2021
Electrical Technician
Electric Boat
05.1979 - 06.1988
High School Diploma -
Norwich Technical High School
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