Vanessa Celestina Sambola Gonzalez
Managua,NIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Technician
Nearstaff
06.2023 - 11.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
TSI
08.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Enmanuel Mongalo High School
Managua Nic11.2016
Skills
- Technical Expertise
- Interpersonal Skills
- Computer Literacy
- Complaint Handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative Technician
Nearstaff
06.2023 - 11.2023
Customer Service Representative
TSI
08.2021 - 06.2023
High School Diploma -
Enmanuel Mongalo High School
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