Debra Tiffany-Smith
Port Orchard,WA
Summary
Accomplished Supervisor at Northwest Medical Specialties, adept in staff management and complex problem-solving. Excelled in enhancing team efficiency, resolving customer issues, and boosting productivity through effective training and mentoring. Proven track record in improving employee performance and achieving company objectives, with a focus on chemotherapy and immunotherapy infusion processes.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor
Northwest Medical Specialties
Gig Harbor, WA
12.1997 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Chemotherapy and immunotherapy infusion.
RN Staff Nurse
St. Clair Hospital
Lakewood, WA
09.1991 - 12.1997
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Provided compassionate and empathetic support to patients and their families during difficult situations.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
- Mentored new nursing staff, contributing to a more cohesive and efficient team environment.
Receptionist/Certified Nursing Assistant
St. Clair Hospital
Lakewood, WA
09.1989 - 09.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Science - Nursing
Tacoma Community College
Tacoma, WA06.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Schedule development
Certification
- Oncology Nursing Certification
Training - 2000-2026
- Chemotherapy and Immunotherapy certification Training - 2019-2025
Timeline
Supervisor
Northwest Medical Specialties
12.1997 - Current
RN Staff Nurse
St. Clair Hospital
09.1991 - 12.1997
Receptionist/Certified Nursing Assistant
St. Clair Hospital
09.1989 - 09.1991
Associate of Science - Nursing
Tacoma Community College