Summary
Overview
Work History
Education
Skills
Keywords
Accomplishments
Timeline
Generic

Debra Walker-Hill

Pittsburgh,Pennsylvania

Summary

OBJECTIVE: Seeking employment within a company that offers professional growth and advancement. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Call Center Tier 2 Representative

Ansafone Communications
Ocala, FL
05.2023 - Current
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Customer Service Representative

Kelly Temporary Services/Ansafone
Pittsburgh, Pennsylvania
12.2022 - 05.2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Managed incoming calls from patients and other healthcare facilities to provide information.

Customer Service Specialist

Cigna
Pittsburgh, Pennsylvania
10.2016 - 01.2021
  • Conducted outbound calls to follow up on surveys.
  • Assisted in the preparation of documents for claims processing.
  • Answered inquiries from customers regarding their individual claims status.
  • Prepared detailed documentation supporting all activities related to each claim processed.

Customer Support Specialist

Mindlance/Cigna
Pittsburgh, PA
02.2016 - 05.2016
  • Documented changes in claim statuses using specialized software systems.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.

Customer Support Specialist

Mindlance - Cigna
Pittsburgh, Pennsylvania
11.2014 - 10.2015
  • Assisted in the preparation of documents for claims processing.
  • Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
  • Performed data entry into internal systems to process claims requests.
  • Maintained accurate records related to all aspects of the claims process.

Education

Emergency Medical Technician - Emergency Services

Butler Community College
Butler, PA
04-2003

Nursing Assistant Certificate - Nursing Assistance

Harrisburg Area Community College
Harrisburg, PA
06-2000

Medical Assistant - Medical Assisting

Western PA School For Health And Business
Pittsburgh, PA
06-1983

Some College (No Degree) - Speech Pathology/Child Development

Duquesne University
Pittsburgh, PA

Skills

  • Conflict resolution
  • Strong organizational skills
  • Excellent communication skills
  • Technical Troubleshooting
  • Call Control
  • Call Center Customer Service

Keywords

High School Diploma, call center environment, customer service, phone skills, outbound calls, customer requests, Internet, counseling, product knowledge, telecommunications, market research.

Accomplishments

Taking incoming calls from customers pertaining to billing and technical support. Up selling equipment and programming to the customer Maintaining an excellent job ethic

Timeline

Call Center Tier 2 Representative

Ansafone Communications
05.2023 - Current

Customer Service Representative

Kelly Temporary Services/Ansafone
12.2022 - 05.2023

Customer Service Specialist

Cigna
10.2016 - 01.2021

Customer Support Specialist

Mindlance/Cigna
02.2016 - 05.2016

Customer Support Specialist

Mindlance - Cigna
11.2014 - 10.2015

Emergency Medical Technician - Emergency Services

Butler Community College

Nursing Assistant Certificate - Nursing Assistance

Harrisburg Area Community College

Medical Assistant - Medical Assisting

Western PA School For Health And Business

Some College (No Degree) - Speech Pathology/Child Development

Duquesne University
Debra Walker-Hill