Aminah Hakim
Chicago,IL
Overview
6
6
years of professional experience
Work History
Call Center Representative/Supervisor Tier 2
Insight Global
05.2020 - 03.2024
- Responded to high volume of inbound calls from Illinois claimants regarding their Unemployment Insurance benefits
- Daily coaching and monitoring a team of 10 call center representatives to ensure company goals were accomplished
- Discussed targets with the centers superiors and effectively relayed those expectations to the team
- Successfully escalated any dissatisfied customers' calls outside of agents control.
Barista
Stans Donuts
03.2019 - 04.2020
- Prepared food products and quality beverages to standard recipes
- Met store operating policies and standards, while engaging with and providing excellent service to customers
- Other tasks included cashiering, maintaining store cleanliness, and following safety procedures.
Crew Member
Chipotle Mexican Grill
01.2018 - 02.2019
- Accurately followed recipes while providing quality service to customers
- Maintained proper food safety practices, portion control and presentation within service goal times
- All tasks included food prep, working in the line serving customers food, washing dishes, cashiering, and maintaining cleanliness of establishment(building exterior, dumpster, and kitchen).
Education
Highschool Diploma -
Muhammad University of Islam
Chicago, IL07.2018
Skills
- Customer Service
- Leadership Experience
- Communication Skills
- Detail oriented
- Problem Skills
- Interpersonal Skills
- Microsoft Office
Timeline
Call Center Representative/Supervisor Tier 2
Insight Global
05.2020 - 03.2024
Barista
Stans Donuts
03.2019 - 04.2020
Crew Member
Chipotle Mexican Grill
01.2018 - 02.2019
Highschool Diploma -
Muhammad University of Islam