Inbound Call Center Representative, Tier 2
PNC Bank
Rio Rancho, NM
2022 - 2026
- Assisted members with deposit accounts usage and maintenance
- Enabled use of PNC application - mobile and internet
- Conducted team meetings to train and inform colleagues
John Kevin Childers
Rio Rancho
Summary
Dedicated customer service representative with proven skills in problem-solving and team leadership. Adept at conducting training sessions and resolving customer issues swiftly to enhance satisfaction and retention.
Work History
Customer Service Specialist
Concentrix
Rio Rancho, NM
2012 - 2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Participated in five different projects over eleven years
Education
Advanced Mathematics
Ohio University
Athens, OHPhoenix Institute of Technology
Phoenix, AZReferences
Available upon request
Timeline
Inbound Call Center Representative, Tier 2
PNC Bank
2022 - 2026
Customer Service Specialist
Concentrix
2012 - 2022
Advanced Mathematics
Ohio University
Phoenix Institute of Technology