Debra Walters
Taylor
Summary
Detail-oriented professional with extensive experience in customer service environments, training development and effective communication. Proven ability to deliver exceptional customer service.
Overview
28
28
years of professional experience
Work History
Administrative Specialist
Wayne RESA
Wayne
01.2011 - Current
- Delivered comprehensive administrative support to Senior Executive Director and 50 staff members.
- Coordinated office operations to enhance workflow efficiency across all departments.
- Managed multi-million dollar budgets while processing invoices, payments, and employee timekeeping.
- Developed training programs for onboarding new support staff effectively.
- Created streamlined system for processing printshop orders and student transcript requests.
Sales Associate
J.C. Penney
Taylor
09.2009 - 03.2011
- Assisted customers in selecting products and answering inquiries.
- Maintained visual merchandising standards across the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves and organized inventory in designated areas.
- Handled returns and exchanges, ensuring customer satisfaction remained high.
Customer Service Manager
Davenport University
Dearborn
11.1997 - 04.2008
- Supervised 18 customer service specialists.
- Developed training programs for staff to improve service delivery skills.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated Student Employee Program
- Supported the Vice President of the University and served as his Executive Assistant.
- Assisted students with their financial aid applications.
- Accepted tuition payments; assisted students with course registration.
Education
BBA - Administrative Technology
Davenport University
Grand Rapids, MI06-2010
Skills
- Office management
- Training development
- Budget administration
- Effective communication
- Team building
- Attention to detail
- Customer service
- Spreadsheet creation
- Proficient in Google, Word, Excel, Adobe
Timeline
Administrative Specialist
Wayne RESA
01.2011 - Current
Sales Associate
J.C. Penney
09.2009 - 03.2011
Customer Service Manager
Davenport University
11.1997 - 04.2008
BBA - Administrative Technology
Davenport University