Debra Weber
Wexford,Pennsylvania
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly and personable professional willing to take on any challenge.
Overview
12
12
years of professional experience
Work History
Contact Center Specialist, Senior
UPMC Shadyside
Pittsburgh, Pennsylvania
09.2020 - Current
- Help patients register for their MyUPMC portal.
- Help patients reset their usernames and passwords for their MyUPMC portal.
- Troubleshoot with patients when they can not access their MyUPMC portal.
- Guide patients thru accessing their VideoVisits with their doctors
- Transfer patients to other departments of UPMC as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Emergency Department Patient Services
UPMC Shadyside Hospital
Pittsburgh, Pennsylvania
08.2018 - 09.2020
- Greeted incoming patients and directed them to the kiosks for sign-in.
- Updated demographic and insurance information
- Processed copayments and compiled daily financial records.
- Triaged telephone calls.
- Helped with downtime sessions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
Sewickley Eye Group
Sewickley, Pennsylvania
01.2012 - 12.2018
- Verified and updated demographic, other personal information for clients and checked patient insurance.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed cataract surgery notes and scanned into patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Ordered specialty injectable medications for the Retinal Specialist.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Scanned medical records encouraging office staff go paper free.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Patient Services Representative
UPMC Shadyside Hospital
Pittsburgh, Pennsylvania
01.2018 - 08.2018
- Assisted patients with check-in on kiosks.
- Collected copayments and compiled daily financial records.
- Scanned doctors testing and blood draw documents.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Balanced deposits and credit card payments each day.
Education
Bachelor of Science - Technology Education
California University of Pennsylvania
California, PA05.1984
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Interaction
- Customer Support
- Technical Support and Assistance
- Call Transfers
- Excellent Attention to Detail
Timeline
Contact Center Specialist, Senior
UPMC Shadyside
09.2020 - Current
Emergency Department Patient Services
UPMC Shadyside Hospital
08.2018 - 09.2020
Patient Services Representative
UPMC Shadyside Hospital
01.2018 - 08.2018
Medical Receptionist
Sewickley Eye Group
01.2012 - 12.2018
Bachelor of Science - Technology Education
California University of Pennsylvania
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