Debra Westbrook
Oakley,CA
Summary
Dynamic professional with extensive experience at Bank of America, excelling in customer service and office management. Proven ability to enhance client satisfaction through effective problem-solving and strong communication skills. Resourceful team player adept at prioritizing tasks and delivering results under tight deadlines, ensuring operational efficiency and quality service.
Overview
21
21
years of professional experience
Work History
Office Assistant
State Farm Insurance Inc
Beaverton, OR
08.2017 - 02.2020
- Assisted in managing daily office operations to ensure efficient workflow and communication.
- Provided administrative support by organizing documents and maintaining electronic filing systems.
- Handled customer inquiries and resolved issues promptly, enhancing overall client experience.
Client Fulfillment Consultant
Bank of America
Concord, CA
08.2006 - 06.2016
- Subject matter expert for Deopsit Management, business partners and initiative partners.
- Consultant for key project initiatives raising awareness for opportunity and risk mitigation.
- Corresponded continuously and expanded relationships with internal business partners to enhance client delight.
- Fulfilled upgrade training to peer advisors and coaching on efficient utilization of applications.
Manager
Bank of America
Concord, CA
07.1999 - 06.2006
- 8 years of Corporate Banking Operations with strong written and communication skills.
- Exceptional customer service with an emphasis on quality service and high accuracy.
- Practical, people orintated, team player, perceptive and adaptable.
- The ability to work independently and adhere to strict timelines.
Education
Associate of Arts - Liberal Studies
Los Medanos College
Pittsburg, CA06-1992
Skills
- Customer service
- Positive attitude
- Time management
- Clerical support
- Strong problem solver
- Professional and mature
- Prioritizing work
- Resourceful
- Verbal communication
- Organizing and categorizing
- Office management
Accomplishments
Identifying, streamlining, developing and testing processes to drive efficiencies within a time sensitive and client centered environment.
Timeline
Office Assistant
State Farm Insurance Inc
08.2017 - 02.2020
Client Fulfillment Consultant
Bank of America
08.2006 - 06.2016
Manager
Bank of America
07.1999 - 06.2006
Associate of Arts - Liberal Studies
Los Medanos College