Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Debra Yaconis

Portsmouth,VA

Summary

Dynamic retail professional with extensive experience at Hancock Fabrics, excelling in team leadership and customer relations. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective training and conflict resolution. Adept at multitasking and ensuring compliance with safety standards, driving operational success in fast-paced environments.

Overview

40
40
years of professional experience

Work History

Assistant Manager

Family Dollar
Portsmouth, Virginia
03.2025 - 05.2026
  • Assisted in managing store operations, ensuring high standards of customer service and product availability.
  • Supported inventory management processes, including stock replenishment and loss prevention initiatives.
  • Trained new team members on operational procedures and customer engagement techniques to enhance service quality.
  • Executed daily cash handling procedures, improving transaction accuracy and minimizing discrepancies.

Customer Service Associate Cashier

Dollar Tree
Chesapeake, Virginia
10.2015 - 12.2017
  • Processed customer transactions accurately and efficiently at checkout.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained clean and organized store environment to enhance product visibility.
  • Collaborated with team members to manage inventory levels effectively.

Store Manager

Hancock Fabrics
Chesapeake, Virginia
06.2009 - 03.2014
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Analyzed sales trends to optimize inventory levels and enhance product offerings.
  • Implemented visual merchandising strategies to improve store presentation and customer experience.
  • Developed promotional campaigns that increased store traffic and customer engagement.
  • Collaborated with corporate teams to align local strategies with overall business goals.
  • Resolved customer inquiries and complaints effectively, enhancing satisfaction and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assistant Traffic Manager

IMTT-Virginia
Chesapeake, Virginia
09.2006 - 12.2008
  • Coordinated traffic operations to optimize transportation schedules and reduce delays.
  • Implemented safety protocols ensuring compliance with regulatory standards.
  • Developed training materials for new staff on operational procedures and systems.
  • Collaborated with cross-functional teams to improve workflow processes and communication.
  • Managed inventory levels, ensuring timely availability of resources for operations.

Customer Service Cashier

Food Lion
Portsmouth, Virginia
09.2005 - 01.2007

Assisted customers at front end service desk with inquiries and transactions. Supported operations in money room by managing cash handling tasks. Provided guidance to customers in navigating services offered.

Legal Assistant

Various Law Firms for 20 Years
Virginia
09.1986 - 06.2005

Education

Accounting

Georgia Highlands College
Rome, GA

Bookkeeping -

Coosa Valley Techical
Rome, GA
05.1983

High School Diploma -

Pepperell High School
Lindale, GA
06.1974

Skills

Customer service

Money handling

Team leadership

Decision-making

Problem-solving

Time management

Customer relations

Team motivation

Staff training and development

Staff supervision

Task delegation

Staff management

Conflict resolution

Retail operations

Customer rapport

Adaptability and flexibility

Verbal and written communication

Workplace safety compliance

Employee supervision

Product and service sales

Inventory management

Multitasking Abilities

Organizational skills

Multitasking

Customer relationship management

Timeline

Assistant Manager

Family Dollar
03.2025 - 05.2026

Customer Service Associate Cashier

Dollar Tree
10.2015 - 12.2017

Store Manager

Hancock Fabrics
06.2009 - 03.2014

Assistant Traffic Manager

IMTT-Virginia
09.2006 - 12.2008

Customer Service Cashier

Food Lion
09.2005 - 01.2007

Legal Assistant

Various Law Firms for 20 Years
09.1986 - 06.2005

Accounting

Georgia Highlands College

Bookkeeping -

Coosa Valley Techical

High School Diploma -

Pepperell High School
Debra Yaconis