Debra Young
Summary
Dedicated customer service professional with expertise in conflict resolution, communication strategies, and customer relationship management. Proven track record in enhancing customer satisfaction through effective issue escalation and timely resolutions.
Overview
26
26
years of professional experience
Work History
Patient Accounts Customer Service SR
ProHealth Care/Optum Healthcare
Waukesah, WI
09.2000 - Current
- Managed customer inquiries via phone, email, and epic My Chart, ensuring prompt and accurate responses to enhance customer satisfaction
- Trained new representatives on customer service protocols and systems.
- Escalated complex issues to management for timely resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed incoming calls from customers while providing exceptional service.
Education
High School Diploma -
Pewaukee High School
Pewaukee, WI06-1983
Skills
- Customer relationship management
- Account management
- Epic charting
- Issue escalation
- Data entry accuracy
- Customer satisfaction
- Training and development
- Time management
- Multitasking
- Conflict resolution
- Active listening
- Communication strategies
- Friendly, positive attitude
Languages
English
Professional
Accomplishments
- 25 Year Service Award
United Heath Care Bravo Award
Junior Achievement teaching Award
Timeline
Patient Accounts Customer Service SR
ProHealth Care/Optum Healthcare
09.2000 - Current
High School Diploma -
Pewaukee High School