Debra Younger
Oregon City,Oregon
Summary
Dispatch and customer service professional with experience in route planning, shipment tracing, appointment scheduling, and high-volume call handling. Supports drivers and transportation teams by resolving delays, updating records accurately, and coordinating service issues to keep deliveries on track and customers informed.
Overview
23
23
years of professional experience
Work History
Dispatcher
Staffmark(Ryder Last Mile)
Portland, Oregon
10.2023 - Current
Dispatcher
RXO
Portland, Oregon
09.2020 - 05.2023
- Coordinated with drivers to confirm pickup times, delivery windows, and route adjustments, ensuring timely service delivery.
- Resolved service issues by coordinating delays, exceptions, and urgent customer requests.
- Addressed customer complaints regarding service issues or delays, facilitating prompt resolutions and enhancing customer satisfaction.
- Managed high call volume while maintaining accurate data entry.
- Supported RXO transportation teams with appointment scheduling and shipment tracing.
CSR
Activetele Source
Milwaukie, Oregon
01.2016 - 01.2020
- Outbound call center taking calls for utility companies. Conducted reminder calls to customers regarding bill payments. Processed electronic checks and credit card payments securely. Delivered exceptional customer service, resolving inquiries effectively.
- Handled inbound customer calls for Activetele Source contact center.
- Resolved billing and service issues using company support systems.
- Updated customer records in CRM and call tracking tools.
CSR
Xerox-ACS
01.2012 - 01.2015
- Received and responded to customer calls, addressing inquiries and providing assistance. and arranged travel for Hotwire, ensuring customer satisfaction through effective communication. Processed credit card payments over the phone for Hotwire.com, maintaining secure transaction protocols. Identified and resolved customer issues related to reservations, enhancing satisfaction. that customers may have had with their reservations and provided excellent customer service
- Handled Activetele Source customer calls with professional, courteous communication.
- Resolved billing, service, and account questions using CRM records.
- Documented customer interactions and updates in Activetele Source systems.
CSR
Securus Payments
01.2004 - 01.2007
- Scheduled appointments for sales representatives to engage prospective clients. Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Managed inbound customer calls for Activetele Source account support.
- Resolved billing questions and service concerns with clear, courteous communication.
- Documented customer interactions in call center systems and account notes.
Education
Radiography Program
Portland Community College
Tigard, OR01-2015
Certificate of Completion - Office Automation
Business Computer Training Institute
Stayton01-1999
Diploma - Medical Administrative Assistant
Western Medical College
Salem, OR01-1990
Diploma -
Stayton Union High School
01-1971
Skills
- Route planning
- Appointment scheduling
- Shipment tracing
- Dispatch software
- Load tracking
- Logistics coordination
Activities and Interests
Gardening, camping, remodeling homes.
Timeline
Dispatcher
Staffmark(Ryder Last Mile)
10.2023 - Current
Dispatcher
RXO
09.2020 - 05.2023
CSR
Activetele Source
01.2016 - 01.2020
CSR
Xerox-ACS
01.2012 - 01.2015
CSR
Securus Payments
01.2004 - 01.2007
Radiography Program
Portland Community College
Certificate of Completion - Office Automation
Business Computer Training Institute
Diploma - Medical Administrative Assistant
Western Medical College
Diploma -
Stayton Union High School