Debrah Smith
Hopkinsville,KY
Summary
Dynamic professional with proven organizational skills and a strong background in client relations at You Dirty Dog. Adept at managing multi-line phone systems and optimizing appointment scheduling, resulting in enhanced service delivery. Skilled in data entry and effective communication, contributing to a welcoming atmosphere and improved client satisfaction.
Overview
2027
2027
years of professional experience
Work History
RECEPTIONIST
You Dirty Dog
03.2024 - Current
- Greeted clients warmly, creating a welcoming atmosphere and ensuring positive first impressions.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments for clients, optimizing daily calendar and ensuring timely service delivery.
- Processed customer transactions accurately, maintaining financial integrity in cash handling.
- Maintained cleanliness and organization of reception area, contributing to professional environment standards.
- Responded promptly to client inquiries via phone and email, enhancing overall communication effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Collected Type payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Technician
Skyline Animal Clinic
2004 - 03.2024
- Assisted veterinary staff with animal examinations and treatments, ensuring patient comfort and safety.
- Maintained cleanliness and organization of clinic equipment and supplies, supporting efficient operations.
- Monitored animal behavior during visits, providing valuable insights to veterinary team for diagnosis.
- Recorded detailed patient histories and treatment plans in electronic medical records system, enhancing data accuracy.
- Provided client education on pet care and health protocols, improving overall client satisfaction.
- Collaborated with team members to streamline workflow processes, resulting in reduced wait times for patients.
- Trained new technicians on clinic procedures and protocols, fostering a knowledgeable support team.
- Implemented inventory management practices for medical supplies, optimizing resource availability and minimizing waste.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Assisted in administering medications and vaccinations to animals under veterinarian supervision.
- Monitored animal health during surgical procedures, ensuring vital signs remained stable.
- Prepared surgical instruments and maintained a sterile environment for operations.
- Educated pet owners on post-operative care and preventive health measures.
- Conducted routine laboratory tests, including blood work and urinalysis, for accurate diagnostics.
- Implemented inventory management practices for medical supplies, reducing waste and ensuring availability.
- Collaborated with veterinarians to develop treatment plans tailored to individual patient needs.
- Trained new staff members on clinic protocols and equipment usage, promoting a cohesive work environment.
- Comforted clients when pets were sick or dying and provided listening ear.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Explained preventive care measures for flea and tick control and heartworms.
- Provided excellent customer service, addressing client concerns and answering questions on pet health.
- Collaborated with veterinarians in diagnosing illnesses and developing appropriate treatment plans for patients.
- Monitored vital signs during surgical procedures, ensuring the safety of anesthetized animals throughout their operations.
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Administered vaccinations and medications as prescribed by the veterinarian, safeguarding animal health.
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations.
- Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
- Assisted in dental cleanings and oral examinations, promoting good oral hygiene in pets.
- Conducted regular laboratory work including blood chemistry analysis, fecal exams, urinalysis, skin scrapings, among other tests for accurate diagnosis of medical conditions.
- Restrained animals to protect veterinarians from potential harm.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Performed dental cleanings using ultrasonic scaler.
Education
Associate of Science -
PENN FOSTER
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Timeline
RECEPTIONIST
You Dirty Dog
03.2024 - Current
Technician
Skyline Animal Clinic
2004 - 03.2024
Associate of Science -
PENN FOSTER