DEBRAOH BLAIR
Cincinnati
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Eversana
11.2025 - Current
- Managed customer interactions via phone, email, and chat to enhance satisfaction and deliver prompt solutions.
- Worked with team members to refine service workflows, improving overall operational efficiency.
- Administered customer accounts to maintain data integrity and facilitate seamless transaction processing.
- Oversaw comprehensive benefits investigations and verifications to support patient access. Delivered detailed insights on insulin and GLP-1 therapies while promoting best practices in treatment.
Senior Customer Representative
Worldpay
05.2022 - 10.2025
- Provided clients with basic technical support for a variety of [Type] company products.
- Provided onboarding and guidance to other sales representatives in order to help them meet sales targets while expanding business opportunities for [Type].
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
Medical Biller
Ensemble Health Partners
10.2018 - 02.2021
- Double-checked account information to ensure that all patient and insurance information is correct and up to date.
- Evaluated medical codes on patient records and prepared invoices for insurance companies to review.
- Ensured that electronic charge capture practices, such as the billing and account receivables (BAR) system and medical billing clearinghouse accounts, resulted in accurate and timely charge submissions.
- Was in charge of filing and submitting insurance claims.
Medical Biller and Coder
Drs. Central Billing
06.2015 - 08.2019
- Led billing and coding initiatives, ensuring compliance with healthcare regulations and insurance requirements.
- Mentored junior coders, enhancing team productivity and accuracy in medical coding practices.
- Streamlined billing processes, improving the efficiency of claims submission and revenue cycle management.
- Conducted audits on coding accuracy, identifying discrepancies and implementing corrective actions for improved outcomes.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Education
Associate of Applied Science - Nursing
Fortis College
Cincinnati, OH01.2026
Associate of Science - Medical Insurance Billing
Antonelli College - Online Campus
Flowood, MS01.2018
Skills
- Service standard compliance
- Report preparation
- Medical terminology knowledge
- Order fulfillment
- CRM
- Account management
- Data entry
- Multi-line phone talent
- Professional telephone demeanor
- Credit card processing
- Complaint resolution
- POS systems expert
- Payment processing
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Customer Service Representative
Eversana
11.2025 - Current
Senior Customer Representative
Worldpay
05.2022 - 10.2025
Medical Biller
Ensemble Health Partners
10.2018 - 02.2021
Medical Biller and Coder
Drs. Central Billing
06.2015 - 08.2019
Associate of Science - Medical Insurance Billing
Antonelli College - Online Campus
Associate of Applied Science - Nursing
Fortis College