Debra White
Summary
Dedicated clinic operations professional with 28+ years of experience, specializing in enhancing patient satisfaction and optimizing scheduling processes. Proven ability to lead remote teams, streamline workflows using digital tools like Zoom, and resolve billing issues. Adept at fostering a positive, efficient experience for both clients and staff, in both virtual and in-person setting.
Overview
30
30
years of professional experience
Work History
Administrative Coordinator
MT&Family Transportation, LLC
11.2025 - Current
- Primary point of contact for clients, coordinating deliveries and managing schedules to ensure on-time delivery.
- Provides professional, timely responses to 60 client requests via, email and phone, ensuring a positive company image.
- Resolved clients' billing issues to maintain customer satisfaction and trust.
- Maintained and ordered office supplies to support operational efficiency.
- Tracked and controlled inventory levels to ensure availability of supplies.
- Oversaw pallet and skid handling to ensure safe and efficient operations.
- Executed daily tasks and communication effectively while working from home.
- Completed additional tasks based on operational needs.
Office Manager
University of Chicago Medicine, Chicago, IL
02.2021 - 02.2024
- Supervising four Clinic Coordinator Senior employees, in a busy clinic setting
- Overseeing the throughput in the clinic registration area to meet the needs of all patients
- Implement office policies
- Epic scheduling of appointments
- Patient Registration
- Resolved workqueue claim edit accounts to ensure timely processing and accuracy
- Processing insurance authorizations
- Resolving EPIC billhold edits
- Assist with maintaining PT/OT/Hand Clinic EPIC templates
- Processed supply requisitions for clinic needs
- Verified and approved time and attendance submissions for payroll accuracy
- Processing all invoices in Oracle
- ICD-10 coding for workqueue accounts
- Reconciling accounts
- Handled customers' complaints and concerns
- Resolving customers billing issues
- Ordering office and clinic supplies for onsite and offsite clinic
- Maintaining the weekly clinic cardiac schedule for the Cardiac Rehab team
- Administered performance management by identifying improvement opportunities and providing feedback, coaching, and training to support professional development
- Organized and participated in events to enhance clinic visibility and community engagement
- Assisted the outpatient and inpatient directors in resolving operational challenges.
Office Manager /Floor Supervisor
University of Chicago Medicine, Chicago, IL
01.2002 - 02.2021
- Supervising four–five administrative employees, six call center employees, ten–twelve medical assistants in a busy clinic setting
- Remotely managed 10-12 Medical Assistants, ensuring continuous patient care and administrative compliance during the COVID-19 pandemic
- Managed equipment inventory, streamlining availability and usage
- Performed patient registration by collecting personal and insurance information in a busy clinic environment.
- Managed workqueue referrals, facilitating prompt patient care and optimizing clinic workflow.
- Performed ICD-10 coding for workqueue accounts to maintain compliance with healthcare regulations.
- Coordinated Epic scheduling of appointments to streamline patient flow and reduce wait times.
- Assisted in maintaining provider clinic templates for over 100 providers to ensure scheduling accuracy.
- Overseeing the throughput on the clinic floor with the MA team to ensure patients are roomed on time
- Processing all invoices in Oracle
- Managed ordering of office and clinic supplies to support daily administrative and clinical functions.
- Administered performance management by identifying improvement opportunities and delivering feedback, coaching, and training.
- Respond to the Practice Manager, Nursing Supervisor, clinic providers, and clinical team to resolve issues efficiently and professionally.
- Assist with the interviewing, hiring, and training of new hires
- Supported MAs, LPNs, and RNs in addressing patient complaints and managing appointment schedules.
- Overseeing and processing the department's residents' yearly departure letter project
- Delegated tasks to the Practice Clerk to streamline responsibilities and improve team productivity.
Patient Coordinator
University of Chicago Hospital, Chicago, IL
10.1996 - 01.2002
- Registered patients, verified insurance, and collected co-pays to ensure smooth patient intake process
- Epic scheduling of appointments
- Answered and directed phone calls to Providers, Administrative Director, and staff to facilitate effective communication
- Being the first point of contact for a wide range of Providers, Directors, and staff
- Responded to customer requests and resolved issues efficiently and professionally.
- Processing all incoming documents
- Maintaining and ordering office supplies
- Scheduled meetings to facilitate collaboration among team members and enhance project progress.
- Coordinated and organized events to enhance team collaboration and engagement
- Preparing documents for meetings and business trips
- Processing providers clinic notes, mailing letters, PowerPoint presentations, and bookstore orders
Education
Bachelor of Science - Business Management
Penn Foster
Scottsdale, AZ10-2026
Medical Billing And Coding Diploma -
Penn Foster
Scottsdale, AZ05-2026
Business Management
Sawyer Business College
Hammond, IN03-2002
Skills
- Epic Patient Registration
- Epic Appointment Scheduling
- Epic Workqueue Accounts
- Epic Workqueue Referrals
- Epic Bill Hold Report
- Epic Template Management
- Obtaining Insurance Authorizations
- EMR/EHR Systems
- Call Management
- Remote Team Collaboration
- Virtual Patient Scheduling
- Answering Service Improvement
- Customer Service
- Microsoft Office Suite
- HIPAA Compliance
- Data Entry & Documentation Accuracy
- OnBase Document Scanning
- Office Coordination
- Team management
- Supervision
- Training and coaching
- Process improvement
- Event Coordination
- Team Collaboration
- Billing Support
- Timekeeping & Attendance Coordination
- Managed Physician On-Call Schedule
Work History
01-2021
Timeline
Administrative Coordinator
MT&Family Transportation, LLC
11.2025 - Current
Office Manager
University of Chicago Medicine, Chicago, IL
02.2021 - 02.2024
Office Manager /Floor Supervisor
University of Chicago Medicine, Chicago, IL
01.2002 - 02.2021
Patient Coordinator
University of Chicago Hospital, Chicago, IL
10.1996 - 01.2002
Bachelor of Science - Business Management
Penn Foster
Medical Billing And Coding Diploma -
Penn Foster
Business Management
Sawyer Business College