DEBRECE HUNTER
Moore,SC
Summary
Hardworking customer service representative with at least 5 years experience. Trained in project and time management with extensive knowledge / experience inside of excellent customer service professionalism in the medical field. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute the company's success. Specializes in quality, speed and process optimization. Swiftly adapts to seasonal needs, priorities & demands to smoothly adjust the flow of the medical office / facility. Communicates with scheduled / non scheduled patients of the medical setting. Articulate, energetic and results-oriented with exemplary passion for developing relationships and exceling in team environments.
Overview
6
6
years of professional experience
Work History
Primary Care Receptionist /Office Administrative Assistant
Premise Health Care / BMW
Greer , SC
Jul.2023 - Current
- Essential Functions:
- Greets and directs patients, salespeople, and visitors.
Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart. - Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler per the physicians' medical orders for the patient
- Conducts reminder calls to all patients.
- Collects payment from patients and reconciles daily cash reports.
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
- Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
- Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
Follows through on commitments. - Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
- Demonstrates ability to perform and maintain Annual Competencies.
Patient Access Representative
Spartanburg Regional Medical Center
Greer , SC
Oct.2021 - Oct.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Self motivated to practice AIDET in all customers / patient encounters
- Maintain cash drawer with accuracy + perform deposits at necessary
- Excellent typing/keyboarding skills
- Schedule the recommended return appointment/visit per the physician regarding the patient at the conclusion of each visit
- Provides after visit summaries to all patients as necessary or upon request in combination with a appointment card as practice of good customer service
- Maintain a positive attitude + work well as apart of a team or independently
APPOINTMENT SCHEDULER
PRISMA HEALTH
Greenville , SC
01.2019 - 09.2021
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Assisted office team by making phone calls, copies and appointments.
- Handled complaints and questions, and re-directed calls to other team members.
- Routed incoming mail and messages to relevant personnel without delay.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Claims Specialist / Benefit Specialist
MORLEY / PREMERA BC - BLUE CROSS BLUE SHIELD
Mauldin , SC
06.2019 - 01.2020
- Verify insurance coverage
- Directing calls to proper staff members / medical departments
- Provide excellent customer service while responding to customer requests via phone or email
- Access/handle sensitive account information
- Update account information - Update Primary Care Physicians
- Claims specialist / Claims verifications
- Prior authorizations
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Allstate Roadside Assistance Agent
MORLEY
Mauldin , SC
03.2019 - 06.2019
- Assist Allstate Roadside members with roadside emergencies via phone - Access Allstate Roadside account information - Locate customer as accurately & as quick possible - Dispatch proper help promptly for roadside emergency event - Review policy/policies with policyholders by request - Offer upgrades for premium services - Provide any needed information per claim regarding arranged or rendered services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Funding Assistant
FGP/AMERICAN CREDIT ACCEPTANCE
GREENVILLE , SC
11.2018 - 02.2019
- Provide funding department support - Securing assignments of scanned documents for review - Approving & reviewing outside title companies - Report to management of all incoming documents.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Patient Care Associate
SPARTANBURG REGIONAL MEDICAL CENTER
SPARTANBURG , SC
02.2018 - 11.2018
- Taking hospital patient's temperature, blood pressure, pulse, and respiration at time of admission - Assisting patients with basic tasks, such as bathing, dressing, and eating - Preparing collecting specimens for lab tests -
- Monitoring patients & reporting declining or improvements to assigned nurse.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe and well-organized patient environment.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Associate of Applied Science - ADMINISTRATVE OFFICE TECHNOLOGY
SPARTANBURG COMMUNITY COLLEGE
Spartanburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SC05.2003
Skills
- Microsoft Office
- Caring and Empathetic
- Quality Standards and Protocols
- Administrative and Office Support
- Verbal and Written Communication
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Database Search and Data Entry Skills
- Organized and Efficient
- Communicating to Patients and Families
- Outbound Calling
- Attention to Detail
- Payment Calculation
- Word Processing
- Schedule Coordination
- Reliability and Dedication
- Punctual and Hardworking
- Medical Terminology
Timeline
Primary Care Receptionist /Office Administrative Assistant
Premise Health Care / BMW
Jul.2023 - Current
Patient Access Representative
Spartanburg Regional Medical Center
Oct.2021 - Oct.2022
Claims Specialist / Benefit Specialist
MORLEY / PREMERA BC - BLUE CROSS BLUE SHIELD
06.2019 - 01.2020
Allstate Roadside Assistance Agent
MORLEY
03.2019 - 06.2019
APPOINTMENT SCHEDULER
PRISMA HEALTH
01.2019 - 09.2021
Funding Assistant
FGP/AMERICAN CREDIT ACCEPTANCE
11.2018 - 02.2019
Patient Care Associate
SPARTANBURG REGIONAL MEDICAL CENTER
02.2018 - 11.2018
Associate of Applied Science - ADMINISTRATVE OFFICE TECHNOLOGY
SPARTANBURG COMMUNITY COLLEGE
High School Diploma -
Spartanburg High School
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