Debroh Murphy

As Work Release Coordinator I coordinate the collection of child support from inmates with Family Court cases.

• Developed and fostered a relationship with the York County Detention Center to facilitate the approval and release of inmates daily to work.
• Developed and fostered a relationship with employers to establish a secure relationship that allows the inmates to work while maintaining the business's productivity.
• Manage all funds from the employment of these inmates and disburse them following the rules and regulations as set in the program.
• Maintain schedules and spreadsheets to track the incomes and the inmate's work schedules.
• Create and submit monthly reports of schedules and disbursements to the Clerk of Court for proper record keeping.

As Enforcement Case Manager I oversee a staff of four caseworkers for the enforcement of family court cases

• Train new caseworkers and mentor existing caseworkers to improve the quality and consistency of customer service to the public, courts, and state offices
• Developed SOPs (Standard Operating Procedures) to improve Family Court processes and to facilitate continuity within the enforcement process.
• Review and adjust/create SOPs as needed to improve customer service and to comply with new State/Federal laws and/or regulations.
• Coordinate daily with the SC Department of Social Services and, the Clerk of Court, to resolve high-profile and interstate case issues.
• The primary point of contact to resolve any sensitive or high-profile customer service or legal issues.
• Coordinate with attorneys to ensure orders meet Family Court document regulations for compliance and processing.

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Interviewed, hired, and trained new workers.
• Kept site compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Oversaw all daily office operations and equipment maintenance.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Maintained records and logs of work performed and materials and equipment used.
• Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
• Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
• Created weekly and monthly reports and presentations for management team.
• Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.