DeCarlos Bates
Huntsville,AL
Summary
Professional and personable administrative support specialist with experience in educational and government environments. Skilled in front desk operations, communication, and organization, with a strong ability to interact effectively with students, parents, and staff. Known for maintaining efficient office workflows while delivering excellent customer service in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Patient Success Representative
ResMed
05.2025 - Current
- Provide professional phone and virtual support to patients
- Resolve concerns while maintaining a high level of customer service
- Manage sensitive records with accuracy and confidentiality
Resident Administrative Assistant
Alabama A&M University
05.2022 - 05.2024
- Served as front office contact for students, staff, and visitors
- Answered phones, greeted guests, and managed daily office operations
- Maintained student records and processed administrative paperwork
- Supported conflict resolution and student engagement
Claim Representative (Contract)
State of Maryland Unemployment Office
02.2021 - 03.2022
- Handled high-volume calls and emails professionally
- Verified and processed confidential claimant information
- Guided individuals through application processes
Field Representative (Seasonal)
U.S. Census Bureau
03.2020 - 11.2020
- Conducted interviews and collected accurate data
- Managed schedule independently and met strict deadlines
- Maintained confidentiality standards
Office Aide
Huffman High School
01.2017 - 01.2018
- Assisted with front desk operations in a school setting
- Answered phones and directed visitors
- Organized files and supported administrative staff
Education
Alabama A&M University -
Alabama A&M University
Merit Diploma -
Huffman High School
Skills
- Front Desk Operations
- Customer Service
- Student & Parent Relations
- Microsoft Office
- Data Entry
- Recordkeeping
- Communication
- Organization
- Problem Solving
- Confidentiality
- Interpersonal Skills
- Multitasking
- Detail-oriented
Personal Information
Date of Birth: Available upon request
Timeline
Patient Success Representative
ResMed
05.2025 - Current
Resident Administrative Assistant
Alabama A&M University
05.2022 - 05.2024
Claim Representative (Contract)
State of Maryland Unemployment Office
02.2021 - 03.2022
Field Representative (Seasonal)
U.S. Census Bureau
03.2020 - 11.2020
Office Aide
Huffman High School
01.2017 - 01.2018
Alabama A&M University -
Alabama A&M University
Merit Diploma -
Huffman High School