Jessica Guyton
Sullivan,MO
Summary
Welcoming clerical professional with 5 years of experience in Front Desk office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, checking in and making appointments .
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Bjc Sullivan Medical Office
09.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Administrative Assistant
BJC Emergency Room
05.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies
- Scanning documents
Front Desk Receptionist
Pinemark
05.2022 - 05.2023
- Welcomed customers with friendly greeting, answered general questions
- Scheduled, coordinated and confirmed reservations
- Completed all tasks in compliance with company policies and procedures.
- Checked in guests
- Stocked lobby
Patient Services Representative
Compass Health
07.2018 - 08.2019
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
- Assisted patients in filling out check-in and payment paperwork.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
BJC Medical Office
08.2015 - 07.2019
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
St. Clair High School
St. Clair, MO05.2015
Skills
- Answer Telephone Calls
- Reminder Calls
- Guest Registration
- Front Desk Operations
- Front Desk Reservations
- Scheduling
Timeline
Patient Service Representative
Bjc Sullivan Medical Office
09.2024 - Current
Administrative Assistant
BJC Emergency Room
05.2023 - 09.2023
Front Desk Receptionist
Pinemark
05.2022 - 05.2023
Patient Services Representative
Compass Health
07.2018 - 08.2019
Patient Service Representative
BJC Medical Office
08.2015 - 07.2019
High School Diploma -
St. Clair High School
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