December Thompson
Louisville,US
Summary
Experienced customer service and staffing professional skilled in recruiting, interviewing, employee placement, dispatch operations, sales, and customer support. Strong communicator with excellent computer, problem-solving, and multitasking skills, experienced in both remote and in-person environments.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Talent Advisor
Surge staffing
Louisville, KY
03.2026 - Current
- Interviewed candidates to evaluate qualifications, experience, and suitability for job assignments, ensuring alignment with client needs.
- Match and assign qualified candidates to job assignments based on client requirements, skills, experience, and availability.
- Recruit and assist job seekers with identifying and securing temporary and long-term employment opportunities.
- Initiate and process background checks and verify candidate information to support hiring and placement decisions.
- Provide exceptional in-person and telephone customer service to job seekers, employees, and clients.
- Developed and nurtured professional relationships with candidates and business clients, enhancing staffing solutions and improving employee retention.
- Executed outbound sales and business development calls to identify potential clients, generating new staffing opportunities and expanding branch reach.
Call representative
Consumer cellular
Remote
11.2024 - 02.2026
- Assisted customers with billing inquiries, improving overall satisfaction.
- Resolved device issues, ensuring functionality and minimizing downtime.
- Assisted customers with inquiries, ensuring a positive experience and fostering loyalty through attentive service.
- Educated customers on product features, driving upsell opportunities and contributing to increased revenue.
- Resolve device issues, ensuring seamless functionality.
- Coordinate store appointments, improving service efficiency.
- Analyzed call patterns to identify common issues, implementing solutions that reduced average handling time significantly.
- Educated customers on product features, creating upsell opportunities and supporting revenue growth.
Intern
The Spot Program
Louisville, US
01.2024 - 07.2024
- Completed internship with The Spot Program in Louisville, Kentucky, gaining hands-on experience in real estate.
- I completed 82 hours of internship experience at The Spot Program. I worked with realtors developers in stock brokers.
- Assisted in developing program materials for youth engagement initiatives.
- Coordinated schedules and logistics for community outreach events.
- Supported staff in implementing educational workshops for participants.
Call representative
ADT security
Remote
02.2022 - 07.2024
- Handled customer calls and addressed billing inquiries, ensuring prompt resolution and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and concerns, enhancing client satisfaction and fostering long-term loyalty.
- Handle customer calls, address billing inquiries, and monitor security footage effectively.
- Collaborated with technical teams to troubleshoot system issues, achieving timely resolutions and service reliability.
- Monitored call metrics and customer feedback to identify trends, driving targeted training initiatives that improved team performance.
Inventory Specialist
CAFEPRESS
Louisville, US
04.2019 - 08.2021
- Managed inventory and shipping operations, ensuring timely and accurate order fulfillment.
- Optimized warehouse processes to enhance efficiency, minimizing errors and delays.
- Enhanced efficiency by optimizing warehouse processes, reducing errors and delays.
- Resolved logistical challenges to improve supply chain reliability and boost customer satisfaction.
- Supported seamless operations and productivity through active contribution to team environment.
Package Handler
UPS
Louisville, US
05.2018 - 03.2019
- Loaded containers onto aircraft efficiently, ensuring timely departures.
- Enhanced packaging process, increasing safety and minimizing damage.
- Streamlined loading operations through collaboration with team.
- Collaborated with team to streamline loading operations.
- Adapted to fast-paced environment, meeting tight deadlines.
- Maintained accurate inventory logs, supporting seamless operations and reducing discrepancies in package handling.
Education
High school diploma -
Iroquois High School
Louisville, KY 08.2014 - 06.2018
Skills
- Recruiting & Talent Acquisition
- Candidate evaluation
- Job placement
- Onboarding new hires
- Background Check Processing
- Staffing Coordination
- CRM & Staffing Software
- Sales and Business Development
- Customer Service & Client Relations
- Customer service
- Customer Retention
- Conflict Resolution
- Problem resolution
- Professional Communication
- Active Listening
- Multitasking & Time Management
- Attention to Detail
- Data Entry & Documentation
- Computer and Technology Proficiency
- Office software proficiency
- Dispatch and Call Coordination
- Crisis Management
- Adaptability
- Team Collaboration
- Confidentiality management
- Adaptability
Languages
English
Personal Information
English
Timeline
Talent Advisor
Surge staffing
03.2026 - Current
Call representative
Consumer cellular
11.2024 - 02.2026
Intern
The Spot Program
01.2024 - 07.2024
Call representative
ADT security
02.2022 - 07.2024
Inventory Specialist
CAFEPRESS
04.2019 - 08.2021
Package Handler
UPS
05.2018 - 03.2019
High school diploma -
Iroquois High School
08.2014 - 06.2018