De'Channing Hill
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Furthermore looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Vanguard
01.2024 - 07.2024
- Boosted sales revenue by 40%, by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Team Lead Consultant
Walmart
07.2023 - 11.2023
- Led cross-functional teams through various stages of project development, from ideation to implementation and review processes.
- Championed diversity within the team, promoting an inclusive environment where all voices were valued and respected.
- Established clear expectations and goals with team members to ensure alignment with project objectives.
- Streamlined project workflows for increased productivity and timely completion of tasks.
Sales Clerk Manager
AutoZone
10.2022 - 05.2023
- Maintained a clean, organized store environment, promoting a positive shopping experience for customers.
- Evaluated overall store operations regularly to identify areas of improvement and implement necessary changes to enhance efficiency and customer experience.
- Trained and developed sales team members for improved customer service and sales performance.
- Collaborated with store management to develop targeted marketing campaigns for increased sales growth.
Account Manager's Assistant
Wells Fargo
05.2022 - 09.2022
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
Associate Financial Analyst
Compass Group Careers
11.2021 - 04.2022
- Collaborated with cross-functional teams on projects resulting in improved operational efficiency and reduced costs.
- Mentored junior analysts on best practices in financial analysis, helping them develop valuable skills for career growth.
- Strengthened internal controls to mitigate financial risks by conducting periodic audits and recommending process improvements.
- Facilitated timely month-end closings through efficient reconciliation of accounts payable and receivable transactions.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
Education
No Degree - Biology/ Accounting
Saint Augustine University
Raleigh, NC05.2029
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Account Management
- Appointment Scheduling
- Salesforce proficiency
- Attention to Detail
- Problem-Solving
- Processing payments
- Analytical Thinking
- Reliability
Timeline
Customer Service Sales Representative
Vanguard
01.2024 - 07.2024
Team Lead Consultant
Walmart
07.2023 - 11.2023
Sales Clerk Manager
AutoZone
10.2022 - 05.2023
Account Manager's Assistant
Wells Fargo
05.2022 - 09.2022
Associate Financial Analyst
Compass Group Careers
11.2021 - 04.2022
No Degree - Biology/ Accounting
Saint Augustine University