DeChe’a Hamilton
Milwaukee,WI
Summary
Dedicated professional with hands-on experience in hospitality, excelling in customer service and conflict resolution. Proven ability to manage guest interactions, ensuring satisfaction while maintaining attention to detail. Eager to leverage these skills to enhance patient care in nursing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
08.2025 - Current
- Welcomed guests with a friendly demeanor and provided exceptional customer service.
- Managed check-in and check-out processes to streamline guest flow and minimize wait times.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and verified billing accuracy to enhance guest satisfaction.
- Maintained cleanliness and organization of the front desk area at all times.
- Scheduled reservations and optimized room availability using hotel software to meet guest demand.
- Communicated effectively with other departments to fulfill guest requests promptly.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Greeted, registered and assigned rooms to hotel or motel guests.
Concessions Worker
Delaware North
Milwaukee, Wisconsin
04.2024 - 08.2025
- Prepared and served food and beverages to customers efficiently.
- Engaged with customers to deliver exceptional service and resolve inquiries promptly.
- Operated cash registers, processed payments, and handled customer transactions.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Maintained high customer service standards during peak operational periods.
- Collaborated with team members to ensure smooth operations during events.
- Maintained cleanliness and organization of concession stands and work areas.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Restocked supplies to support inventory management.
- Stocked concession stands with supplies and food items.
- Followed safety and health guidelines while handling food products.
- Monitored product quality and freshness to ensure compliance with service standards.
- Followed company procedures for opening and closing concession stands.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Communicated effectively with co-workers in order to ensure smooth operation of concession stand activities.
Concessions Worker
Milwaukee zoo
Milwaukee, Wisconsin
05.2024 - 07.2024
- Prepared and served food and beverages to customers efficiently.
- Operated cash registers, processed payments, and handled customer transactions.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained cleanliness and organization of concession stands and work areas.
- Followed safety and health guidelines while handling food products.
- Collaborated with team members to facilitate seamless operations during events.
- Communicated with co-workers to enhance coordination and ensure smooth concession stand activities.
- Restocked supplies to support efficient inventory management.
- Stocked concession stands with supplies and food items.
- Restocked merchandise when needed throughout the day.
- Followed company procedures for opening and closing concession stands.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated cash registers to process payments from customers.
- Worked with teammates and openly invited coaching from management team.
Bartender Assistant/Server
Seafood Shack
Milwaukee, Wisconsin
05.2022 - 11.2022
- Engaged with customers to provide tailored drink recommendations, enhancing overall satisfaction.
- Supported bartenders in preparing and serving beverages to customers.
- Maintained cleanliness and organization of bar area, ensuring a welcoming environment for patrons.
- Managed inventory by restocking supplies and monitoring levels to ensure uninterrupted service.
- Collaborated with team members to create a positive work environment.
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Operated bar equipment, including blenders and mixers, efficiently.
- Performed daily opening and closing duties according to established procedures.
- Maintained cleanliness of bar area, including wiping down counters and tables.
- Organized bar inventory and supplies.
- Cleaned equipment used in drink preparation such as blenders and juicers.
- Replenished garnishes, juices, syrups, olives, and ice bins.
- Greeted customers and provided friendly service.
- Ordered liquor, beer, wine, mixers, garnishes, and snacks.
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
Education
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee
Milwaukee, WI05-2029
Skills
- Front desk management
- Customer service
- Reservation systems
- Hospitality service expertise
- Payment processing
- Transaction processing
- Registration processing
- Microsoft office
- Front office support
- Attention to detail
- Sales expertise
- Team collaboration
- Team oversight
- Multitasking
- Conflict resolution
- Problem-solving skills
- Problem resolution
- Cleaning protocols
- Guest amenities
- Safety procedures
- Local area knowledge
- Telephone systems
- Microsoft office
- Documentation
- Time management
- Office management
- Team building
- Stock oversight
- Package management
- Critical thinking
- Listening skills
- Local area knowledge
- Office management
- Listening skills
- Hospitality service expertise
Education and Training
other
Certification
CDCP Certification
Timeline
Front Desk Agent
Potawatomi Hotel & Casino
08.2025 - Current
Concessions Worker
Milwaukee zoo
05.2024 - 07.2024
Concessions Worker
Delaware North
04.2024 - 08.2025
Bartender Assistant/Server
Seafood Shack
05.2022 - 11.2022
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee