Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Declan Breen

Plattsburgh

Summary

I am a hard-working goal oriented individual. I have a well rounded knowledge of flight operations having worked in aviation for a year with Avflight and Breeze Airways. I currently hold multiple positions simultaneously including: CSR and Lineman with Avflight as well as Station Manager for Breeze Airways at Plattsburgh International Airport. I started out as a CSR in an entry level position and worked my way into various portions of airport operations over the duration of my employment. I was elevated to Station Manager at Breeze Airways within just 7 months, showcasing exceptional leadership and team management skills. I am extremely adept in customer service, having been in customer service positions for 5 cumulative years. I am proficient in Japanese, having studied in Japan through Rotary Youth Exchange at the age of 15, and continuing to study after returning home. I have a profound love for aviation. Since my exchange, all of my steps career wise, I have taken in order to progress towards becoming a flight attendant.

Overview

3
3
years of professional experience

Work History

Station Manager

Breeze Airways
10.2024 - Current
  • Demonstrated leadership qualities, leading to a promotion to this position after only 7 months of working with Breeze Airways
  • Lead a team of several agents to conduct flight operations in a safe and efficient manner.
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Executed professional problem solving skills to resolve customer complaints and issues.
  • Enhanced employee performance by providing ongoing training, coaching, and feedback.
  • Collaborated with regional management to align station objectives with company goals.
  • Gained a very well-rounded knowledge of commercial aircraft opperations.

Guest Service Associate

Breeze Airways
03.2024 - 10.2024
  • Upheld excellent customer service to provide a welcoming environment to all passengers
  • Streamlined check-in processes for increased efficiency and guest satisfaction.
  • Assisted guests in the creation/adjustment of reservations including processing fees and accommodating each guest's individual needs.
  • Assisted in handling luggage in a careful and efficient manner.
  • Followed a strict flight schedule to allow for quick and successful turns within PBG.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Communicated announcements clearly and concisely to passengers waiting in the boarding area.
  • Managed the active deplaning/enplaning of guests.
  • Completed paperwork and reports related to each individual flight

Ramp Agent

Breeze Airways
03.2024 - 10.2024
  • Maintained proper communications with colleagues and in-flight crew to ensure safe and efficient practices.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Customer Service Representative

Avflight
03.2024 - Current
  • Managed the scheduling of private and charter aircrafts arriving and departing from the FBO
  • Communicated tasks and events to line personnel in a timely and coordinated manner.
  • Facilitated a friendly environment for pilots, crew, and guests both in the FBO and on the ramp.
  • Handled transactions including processing fees and fuel orders in a timely and coordinated manner.
  • Resolved complaints in regards to aircrafts and their accomodations requiring creative problem solving.
  • Actively tended to multiple coinciding tasks including but not limited to: communicating with operating aircrafts, coordinating ramp personnel, observing active aircraft departure/arrival times, and interacting with guests in the lobby.
  • Gained extensive knowledge on aircraft models and their necessities.

Lineman

Avflight
07.2024 - Current
  • Efficiently operated ground service equipment, such as tugs, belt loaders, air-stairs, boarding ramps, fuel trucks, and deicers to facilitate a safe environment within FBO operations
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Handled rental vehicles and personal vehicles, delivering them upon arrival of an aircraft.
  • Built rapport with pilots, flight crews, and guests on the ramp while providing excellent customer service.

Member Service Representative

Mountain Valley Federal Credit Union
04.2022 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated new hires on work policies, practices, and regulations.

Education

High School Diploma -

Peru Sr. High School
Peru, NY
06-2022

Skills

  • Airline Operations
  • Proficiency in Japanese
  • Customer Service
  • Professional Appearance
  • Communication
  • Computer Applications
  • Problem Resolution
  • Dependable and Responsible

Languages

Japanese
English

Timeline

Station Manager

Breeze Airways
10.2024 - Current

Lineman

Avflight
07.2024 - Current

Guest Service Associate

Breeze Airways
03.2024 - 10.2024

Ramp Agent

Breeze Airways
03.2024 - 10.2024

Customer Service Representative

Avflight
03.2024 - Current

Member Service Representative

Mountain Valley Federal Credit Union
04.2022 - 03.2024

High School Diploma -

Peru Sr. High School

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Declan Breen