Dedra Chambers
Millers Creek,NC
Summary
Detail-oriented office manager with a strong track record in developing policies and ensuring compliance. Known for attention to detail and exceptional customer service, contributing to improved operational processes and team cohesion.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
Simply Southern Smiles
Statesville, NC
07.2018 - Current
- Managed scheduling for staff and patient appointments, optimizing workflow.
- Developed and implemented office procedures, improving operational effectiveness.
- Trained new employees on office protocols, fostering a supportive onboarding experience.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 18 employees.
Financial Coordinator
Wilkes Public Health Dental Clinic
North Wilkesboro, NC
06.2005 - 07.2018
- Managed financial reporting and budgeting processes to ensure compliance with organizational standards.
- Trained staff on financial policies, fostering a culture of accuracy and accountability within the team.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Streamlined month-end closing procedures, reducing time spent on reconciliations and adjustments.
- Supported executive decision-making by providing detailed financial analyses upon request.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Dental Assisting
Wilkes Community College
Wilkesboro, NC05-1999
Skills
- Customer service
- Office management
- Organizational skills
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Staff management
- Employee supervision
- Operations management
- Staff hiring
- Employee training
- Policy implementation
- Workflow optimization
- Expense reporting
- Event coordination
- Meeting planning
- Team bonding
- Banking operations
- Decision-making
- Teamwork
- Multitasking
- Attention to detail
- Reliability
- Active listening
Timeline
Office Manager
Simply Southern Smiles
07.2018 - Current
Financial Coordinator
Wilkes Public Health Dental Clinic
06.2005 - 07.2018
Dental Assisting
Wilkes Community College