Dedra Davis-Maxey
Oklahoma City,OK
Summary
Certified coding professional with strong foundation in medical coding systems, compliance regulations, and healthcare documentation. Adept at ensuring precise and accurate code assignment, optimizing reimbursement processes, and maintaining high standards of data integrity. Known for collaborative teamwork and adaptability in dynamic environments, contributing to team success and achieving organizational goals.
Experienced with comprehensive medical coding, ensuring accurate and compliant patient data management. Utilizes advanced coding systems and software to streamline processes and enhance data integrity. Track record of maintaining high coding accuracy and supporting healthcare teams with thorough documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Phone Agent
Costco
08.2024 - Current
- Resolved customer inquiries effectively through active listening and problem-solving techniques.
- Provided accurate product information and support to enhance customer satisfaction.
- Managed high-volume call queues while maintaining quality service standards.
- Trained new hires on customer service protocols and system navigation.
House Manager
Mary McGee LLC
09.2019 - 07.2024
- Assisted in daily household operations and maintenance tasks.
- Managed scheduling for household staff and service providers.
- Coordinated meal preparation, ensuring dietary preferences were met.
- Organized and maintained household supplies inventory efficiently.
- Ensured adherence to safety protocols during household activities.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
CNA/CMA
Grace Living Center
03.2011 - 09.2019
- Administered daily patient care, ensuring comfort and hygiene.
- Assisted nursing staff in monitoring vital signs and reporting changes.
- Implemented effective communication strategies with patients and families.
- Coordinated patient activities, promoting engagement and emotional well-being.
- Trained new staff on safety protocols and care procedures.
- Managed inventory of medical supplies, ensuring availability for patient needs.
- Advocated for patient needs, fostering a supportive care environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Associate of Science - Medical Billing And Coding
Bryant & Stratton College
NY08-2025
Skills
- Effective complaint resolution
- ICD-10-CM Coding
- HCPCS Level II Coding
- CPT, E/M Coding
- ICD-10-PCS Coding
- Effective call management
- Demonstrating empathy
- Analytical problem-solving
- Issue resolution
- Verbal and written communication
- Excel, Powerpoint, Windows, and Basic computer knowledge/ experience
Certification
- CCA - Certified Coding Associate
- CCS-P - Certified Coding Specialist - Physician - Based
Timeline
Customer Service Phone Agent
Costco
08.2024 - Current
House Manager
Mary McGee LLC
09.2019 - 07.2024
CNA/CMA
Grace Living Center
03.2011 - 09.2019
Associate of Science - Medical Billing And Coding
Bryant & Stratton College
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