Kimberly Martindale
Ithaca,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Phone Agent
Robert Half
Lansing, MI
04.2021 - Current
- Responded to customer comments and questions via LiveChat during shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Exhibited high energy and professionalism when dealing with clients and staff.
Grocery Stocker
Meijer
fremont, MI
05.2019 - 08.2019
- Inventory reporting Inventory management Product tagging
- Tock rotation Shelf merchandising Analytical thinking
- Recordkeeping Critical thinking, Maintained safety while operating equipment suck as forklifts and pallet jacks
- Met merchandising requirements by correctly rotating stock, facing products, and building attractive displays
- Handled stock needs according to schedule, keeping shelves continuously full for customers
- Supported team efficiency by maintaining clean and organized stockroom
- Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas
- Unloaded incoming trucks, working closely with team members to quickly process shipments.
Assistant Store Manager
Dollar General
White Cloud, MICHIGAN
09.2018 - 04.2019
- Kept optimal inventory levels, controlling costs while keeping store ready for expected demands
- Maximized coverage for operations needs with effective scheduling and assignment delegation
- Assisted with purchasing and record-keeping tasks, including payroll, scheduling, and cash register deposits and receipts
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Security Officer
dyersburg mall
Dyersburg, Tn
06.2018 - 07.2018
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Maintained clear and detailed documentation, logging inspections and completing timely incident reports
- Secured building against intrusion by consistently checking and locking windows and doors
- Identified security concerns through regular facility and equipment inspections
- Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals
- Investigated different types of disturbances, including fights, thefts, and vandalism.
Store Manager
Metro Pcs
Dyersburg, Tn
02.2018 - 07.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Launched social media campaign to promote services.
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Led projects and analyzed data to identify opportunities for improvement.
Education
High school diploma -
Dyer County High School
Newbern, TN05.2013
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Customer Data Confidentiality
- De-escalation Techniques
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Computer Proficiency
- Committee Organization
- Program Planning and Development
Timeline
Customer Service Phone Agent
Robert Half
04.2021 - Current
Grocery Stocker
Meijer
05.2019 - 08.2019
Assistant Store Manager
Dollar General
09.2018 - 04.2019
Security Officer
dyersburg mall
06.2018 - 07.2018
Store Manager
Metro Pcs
02.2018 - 07.2018
High school diploma -
Dyer County High School