De'Drick Pace
Tuskegee,AL
Summary
Customer service professional with proven experience in issue resolution and high-volume workload management. Expertise in effective communication across phone, email, and in-person interactions, ensuring professional service delivery in dynamic environments. Strong organizational skills and attention to detail contribute to consistently positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVScaremark
Remote
04.2025 - 06.2026
- Resolved customer billing complaints by adjusting bills and processing refunds.
- Updated databases to reflect new and modified customer information.
- Prepared change of address records and issued service discontinuance orders using job-related software.
- Eliminated downtime through rigorous quality control, maximizing revenue potential.
- Increased customer satisfaction ratings by providing prompt answers and effective solutions.
Enrollment Specialist
WellCove
remote
10.2022 - 02.2025
- Reviewed applications for accuracy and completeness prior to submission for approval.
- Coordinated client communication with internal teams to facilitate smooth onboarding.
- Assisted clients in navigating enrollment processes and required documentation.
- Maintained current records in enrollment management system to ensure data integrity.
Customer Service Representative
IKEA
remote
07.2020 - 08.2022
- Assisted customers with inquiries and product information.
- Handled returns and exchanges following company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Supervisor
Walmart
Auburn, Alabama
12.2016 - 03.2020
- Supervised daily operations of team of 15 employees to ensure policy compliance.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints to improve satisfaction and loyalty.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Some College (No Degree) -
Alabama State University
Montgomery, ALSkills
- Billing resolution
- Database management
- Software navigation
- Quality control
- Customer RMA management
- Problem-solving
- Conflict mediation
- Customer feedback analysis
- Client communication
Timeline
Customer Service Representative
CVScaremark
04.2025 - 06.2026
Enrollment Specialist
WellCove
10.2022 - 02.2025
Customer Service Representative
IKEA
07.2020 - 08.2022
Supervisor
Walmart
12.2016 - 03.2020
Some College (No Degree) -
Alabama State University