Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misha Hurley

STAFFORD,VA

Summary

Detail-oriented customer service professional skilled in managing inquiries and resolving issues. Expertise in data entry and documentation, ensuring accurate policy updates and account corrections. Experienced in facilitating appointment scheduling and maintaining organized records to enhance clinic operations.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Customer Service Representative

GEICO, Government Employees Insurance
Fredericksburg, Virginia
04.2026 - 09.2026
  • Handled inbound customer calls for GEICO policy and billing questions.
  • Reviewed insurance coverage details using GEICO systems and account records.
  • Resolved billing issues and guided customers through account corrections.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Processed policy updates, changes, and cancellations with accurate documentation.
  • Maintained compliance with GEICO service standards and insurance procedures.

Front Desk Receptionist

Nova Pediatrics
Woodbridge, Virginia
10.2025 - 04.2026
  • Greeted pediatric patients and families at Nova Pediatrics front desk.
  • Greeted customers warmly and made them feel welcome.
  • Answered phones and routed calls to proper clinic staff.
  • Scheduled patient appointments and updated daily visit calendars.
  • Entered patient data into clinic records with accuracy.
  • Filed forms and organized reception paperwork for Nova Pediatrics.

Education

Some College (No Degree) - Psychology

Virginia Commonwealth University
Richmond, VA

Skills

  • Customer service
  • Call management
  • Insurance billing
  • Billing resolution
  • Policy processing
  • Patient scheduling
  • Data entry

Certification

  • Licensed in auto and home insurance.

Timeline

Customer Service Representative

GEICO, Government Employees Insurance
04.2026 - 09.2026

Front Desk Receptionist

Nova Pediatrics
10.2025 - 04.2026

Some College (No Degree) - Psychology

Virginia Commonwealth University
Misha Hurley