Dee Oparka
New Baltimore,MI
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
16
16
years of professional experience
Work History
Branch Manager, Vice President
Home Lending Source
Cleveland , OH
09.2009 - 12.2010
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Branch Manager and Underwriter
Towne Mortgage
Troy, MI
09.2008 - 09.2009
- Opened New Branch and hired five new employees.
- Originated, processed and closed new loans.
- Originated over 5 million dollars in six months of branch opening.
- Continued to succeed with branch growth and production.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
Area Sales Manager, Branch Manager
Countrywide Home Loans
Shelby Township , MI
05.1995 - 10.2008
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Managed a team of sales representatives in order to achieve maximum results.
- Analyzed sales data to determine areas of improvement for the organization.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Organized promotional events such as trade shows, conferences and exhibitions.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Created detailed reports on regional sales performance for management review.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Participated in industry-related functions such as conventions, seminars and workshops.
- Ensured compliance with all applicable laws and regulations pertaining to area of responsibility.
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
Education
Some College (No Degree) - Business Management
Davenport University
Grand Rapids, MISome College (No Degree) - Business Management
Ferris State University
Big Rapids, MISkills
- Identify Sales Opportunities and strategies
- Ability to delegate tasks, motivate and make quick decisions
- Prioritize tasks, set goals and manage time effectively
- Ability to build trust, resolve conflicts and nurture talent within the team
- Ability to identify sales challenges, address customer concerns and find solutions
Timeline
Branch Manager, Vice President
Home Lending Source
09.2009 - 12.2010
Branch Manager and Underwriter
Towne Mortgage
09.2008 - 09.2009
Area Sales Manager, Branch Manager
Countrywide Home Loans
05.1995 - 10.2008
Some College (No Degree) - Business Management
Davenport University
Some College (No Degree) - Business Management
Ferris State University