Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Dee Tipton

Clinton,IA

Summary

Proven track record in enhancing customer satisfaction and streamlining office operations, as demonstrated at Genesis VNA. Skilled in data entry and customer service, adept at resolving conflicts with empathy, leading to increased loyalty. A dedicated team player, committed to maintaining confidentiality and improving company efficiency.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Genesis VNA
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Design Intern

IIW Engineer
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Hobby Lobby
10.2021 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

AA - Biological And Physical Sciences

My Saint Clare
Clinton, IA
08.2010

General Studies

Thomson High Scool
Thomson , IL
05.1973

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Customer and client relations
  • Clerical Support
  • Dedicated Team Player
  • Excel spreadsheets

Certification

State Lead Inspector for Iowa

Timeline

Customer Service Representative

Hobby Lobby
10.2021 - 11.2024

Administrative Assistant

Genesis VNA

Design Intern

IIW Engineer

AA - Biological And Physical Sciences

My Saint Clare

General Studies

Thomson High Scool

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Dee Tipton